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Title
Text copied to clipboard!Customer Service Supervisor
Description
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We are looking for a Customer Service Supervisor to lead our customer service team and act as the point of contact for customers and clients in our business. The successful candidate will be responsible for setting customer service goals, implementing customer service strategies, and ensuring that the team meets its customer service targets. They will also be responsible for training and mentoring customer service staff, resolving customer complaints, and ensuring that customers are satisfied with our products and services. The ideal candidate will have excellent communication skills, a strong understanding of customer service techniques, and a commitment to providing excellent customer service.
Responsibilities
Text copied to clipboard!- Setting customer service goals and developing customer service strategies.
- Training and mentoring customer service staff.
- Resolving customer complaints and issues.
- Ensuring that the team meets its customer service targets.
- Monitoring and evaluating the performance of customer service staff.
- Implementing customer service policies and procedures.
- Handling complex customer service issues.
- Providing feedback to the team on their performance.
- Ensuring that customers are satisfied with our products and services.
- Working closely with other departments to ensure a consistent and high-quality customer service experience.
Requirements
Text copied to clipboard!- A bachelor's degree in business administration or a related field.
- Previous experience in a customer service role.
- Strong communication and interpersonal skills.
- Excellent problem-solving skills.
- Ability to lead and motivate a team.
- Knowledge of customer service software and databases.
- Ability to handle complex customer service issues.
- Strong organizational and multitasking skills.
- Ability to work under pressure and meet deadlines.
- Excellent customer service skills.
Potential interview questions
Text copied to clipboard!- How do you handle a difficult customer?
- What strategies would you use to motivate your team?
- How do you handle feedback from customers?
- What do you consider to be good customer service?
- How do you handle a situation where a customer is not satisfied with our product or service?