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Title
Text copied to clipboard!Customer Support Technician for Household Appliances
Description
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We are looking for a Customer Support Technician for Household Appliances who will be responsible for providing technical assistance and support to customers in the use, maintenance, and troubleshooting of household appliances. The ideal candidate will have technical knowledge of various types of household appliances, excellent communication skills, and the ability to solve problems remotely or on-site.
Your main tasks will include receiving customer calls and emails, diagnosing device issues, advising on proper use and maintenance, and organizing service or repair when necessary. You will also collaborate with other departments such as sales, logistics, and service to ensure comprehensive customer support.
In addition to technical knowledge, we expect empathy and patience when working with customers, as you will often be the first point of contact for users facing issues. It is important that you can clearly and understandably explain technical information and offer effective solutions.
The position requires basic computer literacy, as you will use various software tools to log cases, search for information, and communicate with customers. Knowledge of English is also desirable, as you may work with international suppliers or manufacturers.
If you have experience in repairing or maintaining household appliances, are technically inclined, and enjoy helping people, we invite you to apply for this position.
Responsibilities
Text copied to clipboard!- Receive and handle customer calls and email inquiries
- Diagnose technical issues with household appliances
- Advise customers on usage and maintenance
- Organize service and repairs
- Collaborate with other departments to resolve cases
- Maintain records and documentation of cases
- Test devices after repair
- Provide feedback to manufacturers on common issues
- Educate customers on new device features
- Ensure customer satisfaction and handle complaints
Requirements
Text copied to clipboard!- Completed secondary technical education
- Experience with household appliances
- Good knowledge of electrical device operation
- Excellent communication skills
- Ability to solve problems independently
- Computer literacy
- Fluency in Slovenian
- English language skills preferred
- Willingness to work in the field
- Empathy and patience with customers
Potential interview questions
Text copied to clipboard!- What experience do you have with household appliances?
- How would you diagnose a non-working washing machine?
- How do you handle a dissatisfied customer?
- Do you have experience with field work?
- Which types of appliances do you know best?
- How would you explain a technical issue to a non-technical user?
- Have you used CRM systems before?
- How do you handle stressful situations?
- Do you have a driver’s license?
- How would you improve the customer experience?
