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Title
Text copied to clipboard!Debt Collection Supervisor
Description
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We are looking for a Debt Collection Supervisor who will be responsible for leading a team of specialists in recovering overdue payments and managing debt collection processes. In this role, you will oversee employee performance, ensure compliance with internal procedures and legal regulations, and interact with debtors to achieve optimal results. Your goal is to increase debt recovery rates, minimize the company's financial risks, and maintain high standards of customer service. You will analyze reports, develop collection strategies, and train staff in new working methods. The ideal candidate has experience in debt collection, leadership qualities, and excellent communication skills. If you are ready to take responsibility for a team and contribute significantly to the financial stability of the organization, we look forward to your application.
Responsibilities
Text copied to clipboard!- Lead and coordinate the debt collection team.
- Monitor and analyze employee performance metrics.
- Develop and implement strategies to improve debt collection processes.
- Ensure compliance with legal requirements and internal policies.
- Engage with debtors to resolve outstanding debts.
- Train and develop team members' professional skills.
- Prepare reports for management.
- Participate in planning to reduce financial risks.
- Oversee accurate documentation management.
- Organize collaboration with external debt collection agencies.
Requirements
Text copied to clipboard!- At least 3 years of experience in debt collection.
- Team management and employee motivation skills.
- Knowledge of debt-related legislation.
- Excellent communication and negotiation skills.
- Ability to handle large volumes of information and analytics.
- Higher education in economics, finance, or law.
- Proficiency in office software and specialized tools.
- Ability to make decisions under stress.
- Attention to detail and responsibility.
- Willingness to learn and develop professionally.
Potential interview questions
Text copied to clipboard!- What is your experience managing a debt collection team?
- Which debt collection methods do you find most effective?
- How do you motivate employees to achieve high results?
- What legal regulations do you consider in your work?
- How do you handle conflicts with debtors?
- What performance indicators do you use to evaluate the team?
- Describe your experience working with external debt collection agencies.
- How do you organize staff training and development?
- What software tools do you use in your work?
- How do you ensure accuracy and completeness of documentation?
