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Title
Text copied to clipboard!Debt Collections Manager
Description
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We are looking for a highly skilled and experienced Debt Collections Manager to join our team. The successful candidate will be responsible for overseeing our collections department, ensuring that it operates efficiently and adheres to all relevant laws and regulations. You will be tasked with setting and implementing strategies to recover outstanding payments, managing relationships with debtors, and improving our overall collections rate. Additionally, you will be expected to lead and motivate your team, providing them with the training and support they need to excel in their roles. This is a challenging but rewarding role that requires a strong understanding of debt collection processes, excellent communication skills, and the ability to make tough decisions under pressure.
Responsibilities
Text copied to clipboard!- Overseeing the daily operations of the collections department
- Setting and implementing collections strategies
- Managing relationships with debtors
- Ensuring compliance with all relevant laws and regulations
- Training and motivating collections staff
- Monitoring and reporting on collections metrics
- Negotiating payment plans with debtors
- Identifying and addressing any issues or inefficiencies in our collections processes
- Working closely with other departments to ensure a coordinated approach to debt recovery
- Maintaining a thorough understanding of industry trends and developments
Requirements
Text copied to clipboard!- Bachelor's degree in Finance, Business Administration, or a related field
- Proven experience in a debt collections role
- Strong understanding of debt collection laws and regulations
- Excellent communication and negotiation skills
- Ability to lead and motivate a team
- Strong analytical skills and attention to detail
- Ability to work under pressure and make tough decisions
- Proficiency in relevant software, such as Microsoft Office and collections-specific platforms
- High level of integrity and professionalism
- Ability to handle sensitive information confidentially
Potential interview questions
Text copied to clipboard!- Can you describe your experience with debt collection?
- How do you handle difficult or uncooperative debtors?
- Can you describe a time when you had to make a tough decision in a collections role?
- How do you motivate your team to meet collections targets?
- Can you describe a time when you identified and addressed an inefficiency in a collections process?