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Title
Text copied to clipboard!Collections Supervisor
Description
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We are looking for a competent Collections Supervisor to manage and oversee our collections department. The successful candidate will be responsible for ensuring that our team of collections specialists are working effectively to recover unpaid debts. This will involve monitoring and managing the daily operations of the collections department, setting goals and objectives for the team, and ensuring that these are met. The Collections Supervisor will also be responsible for training and developing the collections team, ensuring that they are equipped with the necessary skills and knowledge to perform their roles effectively. In addition, the Collections Supervisor will be expected to develop and implement effective collections strategies and procedures, and to ensure that these are adhered to. This role requires a strong leader with excellent communication and negotiation skills, and a thorough understanding of collections processes and regulations.
Responsibilities
Text copied to clipboard!- Oversee daily operations of the collections department
- Set goals and objectives for the collections team
- Train and develop collections specialists
- Develop and implement effective collections strategies and procedures
- Ensure adherence to collections processes and regulations
- Monitor and manage the performance of the collections team
- Handle escalated collections issues
- Maintain accurate and up-to-date records of collections activities
- Report on collections activities and performance
- Ensure compliance with relevant laws and regulations
Requirements
Text copied to clipboard!- Bachelor's degree in Finance, Business Administration, or related field
- Previous experience in a collections role
- Experience in a supervisory or managerial role
- Strong understanding of collections processes and regulations
- Excellent communication and negotiation skills
- Strong leadership and team management skills
- Ability to handle escalated collections issues
- Proficiency in relevant software and databases
- Strong analytical and problem-solving skills
- Attention to detail and accuracy
Potential interview questions
Text copied to clipboard!- What experience do you have in a collections role?
- How would you handle an escalated collections issue?
- What strategies would you use to improve collections performance?
- How would you train and develop a new collections specialist?
- What do you think is the most challenging aspect of a collections role?