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Title
Text copied to clipboard!Collections Manager
Description
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We are looking for a detail-oriented and experienced Collections Manager to join our team. The successful candidate will be responsible for overseeing our collections department, ensuring that it operates efficiently and adheres to all relevant laws and regulations. They will also be responsible for developing and implementing strategies to increase the number of successful collections. The Collections Manager will also be expected to build and maintain relationships with clients, negotiate payment plans, and ensure that all collections activities are conducted in a professional and legal manner. They will also be responsible for training and managing collections staff, setting performance targets, and monitoring performance. The ideal candidate will have a strong understanding of collections processes and regulations, excellent communication and negotiation skills, and the ability to lead and motivate a team.
Responsibilities
Text copied to clipboard!- Overseeing the collections department and its staff
- Developing and implementing collections strategies
- Ensuring compliance with all relevant laws and regulations
- Negotiating payment plans with clients
- Building and maintaining relationships with clients
- Training and managing collections staff
- Setting performance targets and monitoring performance
- Ensuring that all collections activities are conducted in a professional and legal manner
- Preparing and presenting reports on collections activities and progress
- Working with other departments to improve collections processes
Requirements
Text copied to clipboard!- Bachelor's degree in Finance, Business Administration, or a related field
- Previous experience in a collections role
- Strong understanding of collections processes and regulations
- Excellent communication and negotiation skills
- Ability to lead and motivate a team
- Detail-oriented and organized
- Strong problem-solving skills
- Ability to work under pressure and meet deadlines
- Proficiency in Microsoft Office and collections software
- Ability to handle sensitive information confidentially
Potential interview questions
Text copied to clipboard!- Can you describe your experience with collections processes and regulations?
- How would you handle a difficult client?
- Can you describe a time when you successfully negotiated a payment plan?
- How do you motivate your team to meet performance targets?
- Can you describe a time when you improved a collections process?