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Title
Text copied to clipboard!Credit Collections Manager
Description
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We are looking for a detail-oriented and experienced Credit Collections Manager to join our team. The successful candidate will be responsible for overseeing our credit and collections department, ensuring that our company recovers any outstanding credit owed to us. This role involves managing and training our collections team, setting and monitoring targets, implementing strategies to meet these targets, and ensuring all operations comply with legal and ethical standards. The Credit Collections Manager will also be responsible for maintaining accurate records, producing regular reports, and liaising with other departments and external agencies as necessary. This role requires strong leadership skills, excellent communication and negotiation abilities, and a thorough understanding of credit control procedures and debt collection laws.
Responsibilities
Text copied to clipboard!- Oversee the daily operations of the credit and collections department.
- Develop and implement strategies to increase the number of successful collections.
- Train and manage collections staff, ensuring they work efficiently and comply with all company policies and legal regulations.
- Set and monitor collection targets and KPIs.
- Maintain accurate records of debts, payments, and collection attempts.
- Produce regular reports on the department's performance.
- Liaise with other departments and external agencies as necessary.
- Ensure all operations comply with legal and ethical standards.
- Negotiate payment plans with debtors and help them find solutions to their financial problems.
- Handle complex cases and customer complaints.
Requirements
Text copied to clipboard!- Bachelor's degree in Finance, Accounting, or a related field.
- Proven experience in a credit and collections management role.
- Strong knowledge of credit control procedures and debt collection laws.
- Excellent leadership and team management skills.
- Strong communication and negotiation skills.
- High level of accuracy and attention to detail.
- Good problem-solving abilities.
- Ability to handle sensitive and confidential information.
- Proficiency in relevant software, such as Microsoft Office and collections-specific programs.
- Ability to work under pressure and meet deadlines.
Potential interview questions
Text copied to clipboard!- Can you describe your experience with credit and collections management?
- How do you handle a difficult customer who refuses to pay their debt?
- What strategies have you found most effective for increasing successful collections?
- Can you describe a time when you had to handle a particularly complex case?
- How do you ensure your team complies with all company policies and legal regulations?