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Title
Text copied to clipboard!Dental Front Desk Coordinator
Description
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We are looking for a dedicated and professional Dental Front Desk Coordinator to support our team in a modern dental practice. In this role, you will be the first point of contact for our patients and play a central role in organizing daily operations. You will ensure smooth front desk procedures, coordinate appointments, communicate with patients, and support the practice team with administrative tasks.
As a front desk coordinator, you will be responsible for welcoming patients, scheduling appointments, managing patient records, and communicating with insurance companies and other medical institutions. You will significantly contribute to patient satisfaction by providing friendly, professional, and efficient service.
Additionally, you will work closely with the dental staff to ensure that all treatment rooms are properly prepared and patients are seen on time. You remain calm and solution-oriented even in stressful situations.
We offer a pleasant working environment, a motivated team, and opportunities for professional development through regular training. If you have organizational talent, strong communication skills, and a friendly demeanor, we look forward to your application.
Responsibilities
Text copied to clipboard!- Greet and assist patients at the front desk
- Coordinate and schedule appointments
- Manage patient records and documentation
- Communicate with insurance providers and labs
- Support billing and administrative tasks
- Ensure smooth daily operations of the practice
- Assist in preparing treatment rooms with the team
- Handle emails and phone inquiries
- Maintain patient data in the practice management system
- Organize internal workflows and processes
Requirements
Text copied to clipboard!- Completed training in medical or dental field
- Experience in front desk or administrative roles in a practice
- Proficiency in practice software and MS Office
- Friendly and professional demeanor
- Organizational skills and team spirit
- Strong verbal and written communication skills
- Ability to work under pressure
- Discretion and sense of responsibility
- Willingness to continue education
- Fluent in German (spoken and written)
Potential interview questions
Text copied to clipboard!- What experience do you have at a medical front desk?
- How do you handle stressful situations?
- Which practice software are you familiar with?
- How would you deal with a dissatisfied patient?
- How do you organize your daily tasks?
- Are you willing to work evening shifts?
- How important is teamwork to you?
- What trainings have you completed?
- How do you handle sensitive patient data?
- What do you expect from your future employer?
