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Title
Text copied to clipboard!Fleet Dispatcher
Description
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We are looking for a highly organized and detail-oriented Fleet Dispatcher to join our team. The ideal candidate will be responsible for coordinating and managing the daily operations of our fleet of vehicles, ensuring that all deliveries and pickups are completed on time and in the most efficient manner possible. This role requires excellent communication skills, as you will be the primary point of contact between drivers, customers, and management. You will need to be able to think on your feet and make quick decisions to resolve any issues that may arise. Additionally, you will be responsible for maintaining accurate records of all fleet activities, including vehicle maintenance, fuel usage, and driver logs. The successful candidate will have a strong understanding of logistics and transportation, as well as the ability to work well under pressure. If you are a proactive problem solver with a passion for logistics, we want to hear from you.
Responsibilities
Text copied to clipboard!- Coordinate and manage the daily operations of the fleet.
- Schedule and dispatch drivers for deliveries and pickups.
- Monitor and track vehicle locations and statuses.
- Communicate with drivers to provide instructions and updates.
- Resolve any issues or delays that may arise during transit.
- Maintain accurate records of vehicle maintenance and fuel usage.
- Ensure compliance with all transportation regulations and company policies.
- Collaborate with other departments to optimize delivery routes.
- Provide excellent customer service to clients and customers.
- Prepare and submit reports on fleet performance and activities.
- Assist in the recruitment and training of new drivers.
- Monitor driver performance and provide feedback.
- Coordinate vehicle repairs and maintenance with service providers.
- Manage inventory of spare parts and supplies.
- Implement and enforce safety protocols for drivers and vehicles.
Requirements
Text copied to clipboard!- High school diploma or equivalent; additional education in logistics or transportation is a plus.
- Proven experience as a fleet dispatcher or in a similar role.
- Strong understanding of logistics and transportation principles.
- Excellent communication and interpersonal skills.
- Ability to work well under pressure and make quick decisions.
- Proficient in using dispatch software and GPS tracking systems.
- Strong organizational and multitasking abilities.
- Attention to detail and accuracy in record-keeping.
- Knowledge of transportation regulations and compliance requirements.
- Ability to work flexible hours, including nights and weekends.
- Valid driver's license and clean driving record.
- Problem-solving skills and a proactive approach.
- Ability to work independently and as part of a team.
- Customer service-oriented mindset.
- Basic computer skills, including Microsoft Office.
Potential interview questions
Text copied to clipboard!- Can you describe your previous experience as a fleet dispatcher?
- How do you handle stressful situations and tight deadlines?
- What dispatch software and GPS tracking systems are you familiar with?
- How do you ensure compliance with transportation regulations?
- Can you provide an example of a time you resolved a major issue during transit?
- How do you prioritize tasks when managing multiple deliveries?
- What strategies do you use to optimize delivery routes?
- How do you maintain accurate records of fleet activities?
- Can you describe a time when you provided excellent customer service?
- How do you monitor and improve driver performance?