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Title
Text copied to clipboard!Gaming Floor Supervisor
Description
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We are looking for a Gaming Floor Supervisor to oversee daily operations on the casino or gaming establishment floor. The Gaming Floor Supervisor is responsible for ensuring that all gaming activities are conducted in accordance with established rules, regulations, and company policies. This role requires a keen eye for detail, strong leadership skills, and the ability to handle high-pressure situations with professionalism and integrity. The ideal candidate will monitor gaming tables and machines, supervise gaming staff, resolve disputes, and ensure a safe and enjoyable environment for both guests and employees. Additional responsibilities include training new staff, maintaining accurate records, and collaborating with security and management teams to address any issues that arise. The Gaming Floor Supervisor must possess excellent communication and interpersonal skills, as they will interact with a diverse clientele and staff. A thorough understanding of gaming regulations and procedures is essential, as is the ability to identify and address potential problems before they escalate. This position offers an exciting opportunity to work in a dynamic, fast-paced environment where customer service and compliance are top priorities. Candidates should be prepared to work flexible hours, including nights, weekends, and holidays, as required by the nature of the gaming industry.
Responsibilities
Text copied to clipboard!- Supervise daily operations on the gaming floor
- Ensure compliance with gaming regulations and company policies
- Monitor gaming tables and electronic gaming machines
- Resolve customer disputes and address complaints
- Train, mentor, and evaluate gaming staff
- Maintain accurate records of gaming activities
- Coordinate with security to ensure a safe environment
- Report suspicious activities or violations
- Assist in scheduling and shift management
- Provide excellent customer service to guests
- Implement new procedures and policies as directed
- Collaborate with management to improve operations
Requirements
Text copied to clipboard!- High school diploma or equivalent; higher education preferred
- Previous experience in a gaming or hospitality environment
- Strong leadership and supervisory skills
- Excellent communication and interpersonal abilities
- Thorough knowledge of gaming regulations and procedures
- Ability to handle stressful situations calmly
- Attention to detail and strong organizational skills
- Flexibility to work nights, weekends, and holidays
- Basic computer proficiency
- Ability to stand for extended periods
- Conflict resolution skills
- Integrity and professionalism
Potential interview questions
Text copied to clipboard!- What experience do you have in the gaming or hospitality industry?
- How do you handle conflicts between guests or staff?
- Are you familiar with local gaming regulations?
- Describe a time you resolved a difficult customer complaint.
- How do you ensure compliance with company policies?
- What strategies do you use to motivate your team?
- Are you comfortable working flexible hours?
- How do you handle high-pressure situations?
- What steps do you take to maintain accurate records?
- How do you collaborate with security and management?
