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Title
Text copied to clipboard!General Manager Hotel
Description
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We are looking for a dedicated and experienced General Manager Hotel to oversee all operational aspects of our hotel. This position involves responsibility for managing staff, ensuring customer satisfaction, coordinating departments, and maximizing profitability. The general manager must develop and implement effective strategies to improve services offered and maintain high hotel standards. Additionally, they will be responsible for managing budgets, monitoring financial performance, and ensuring compliance with legal and safety regulations. The ideal candidate has excellent communication skills, strong leadership, and relevant experience in the hospitality industry. This role requires the ability to work under pressure and resolve issues quickly and efficiently while maintaining a positive atmosphere for guests and employees.
Responsibilities
Text copied to clipboard!- Coordinate and supervise all hotel departments.
- Develop and implement strategies to increase customer satisfaction.
- Manage budgets and monitor financial performance.
- Recruit, train, and motivate staff.
- Ensure compliance with quality standards and legal regulations.
- Manage relationships with suppliers and external partners.
- Efficiently resolve customer complaints and issues.
- Plan and organize special events and promotions.
- Monitor and report performance indicators.
- Maintain a positive and professional atmosphere within the hotel.
Requirements
Text copied to clipboard!- Minimum 5 years of relevant experience in hotel management.
- Excellent communication and leadership skills.
- Strong knowledge of the hospitality industry and market trends.
- Ability to manage budgets and financial resources.
- Problem-solving skills and quick decision-making.
- Advanced English language proficiency.
- Customer satisfaction and quality-oriented.
- Ability to work under pressure and handle difficult situations.
- Knowledge of legal regulations in the hotel industry.
- Availability for flexible schedule, including weekends and holidays.
Potential interview questions
Text copied to clipboard!- What is your experience in hotel management?
- How do you handle conflict situations with clients or employees?
- What strategies have you implemented to increase customer satisfaction?
- How do you ensure all departments work efficiently together?
- How do you manage budgets and operational costs?
- What methods do you use to motivate staff?
- How do you stay updated with hospitality industry trends?
- How do you approach emergency or crisis situations in the hotel?
- What are your criteria for recruiting staff?
- How do you evaluate the success of an event organized in the hotel?
