Text copied to clipboard!
Title
Text copied to clipboard!Front Desk Manager
Description
Text copied to clipboard!
We are looking for a professional and customer service-oriented Front Desk Manager to oversee all receptionist and secretarial duties at our main entrance desk. You will perform a range of duties including answering phone calls, managing the switchboard, and maintaining the office budget. Your central goal is to provide our clients with outstanding customer service and support. As the ‘face’ of our company, the successful candidate will be presentable and friendly, with outstanding people’s skills. You should have a talent for multi-tasking, with excellent communication and organizational skills.
Responsibilities
Text copied to clipboard!- Ensure front desk is tidy and has all necessary stationery and material
- Ensure timely and accurate customer service
- Handle complaints and specific customers requests
- Troubleshoot emergencies
- Monitor stock and order office supplies
- Ensure company’s policies and security requirements are met
- Maintain a clean and organized front desk
- Manage and update company's calendar
- Handle billing procedures
- Manage office budget
Requirements
Text copied to clipboard!- Proven experience as front desk representative, agent or relevant position
- Familiarity with office machines (e.g. fax, printer etc.)
- Knowledge of office management and basic bookkeeping
- Proficient in English (oral and written)
- Excellent knowledge of MS Office (especially Excel and Word)
- Strong communication and people skills
- Good organizational and multi-tasking abilities
- Problem-solving skills
- Customer service orientation
- High School diploma; additional qualifications will be a plus
Potential interview questions
Text copied to clipboard!- How do you handle difficult customers?
- What strategies do you use to manage your time effectively?
- How do you handle confidential information?
- Can you describe a time when you had to handle an emergency at the front desk?
- How do you stay organized?