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Title
Text copied to clipboard!Hotel Manager
Description
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We are looking for a professional and customer service-oriented Hotel Manager to oversee all aspects of our hotel. The Hotel Manager will be responsible for managing the hotel's daily operations, planning and supervising the hotel staff, and ensuring the highest level of guest satisfaction. The ideal candidate will have a strong understanding of hotel management best practices, excellent interpersonal skills, and a customer service-oriented approach. Responsibilities include managing hotel staff, overseeing operational tasks, and creating policies that prioritize the guest's experience. The Hotel Manager will also be responsible for managing the hotel's budget, ensuring the profitability of the hotel, and maintaining the hotel's reputation and ethos.
Responsibilities
Text copied to clipboard!- Manage daily operations of the hotel.
- Hire, train, and supervise staff.
- Ensure guest satisfaction.
- Manage hotel budget.
- Implement policies and protocols.
- Coordinate with vendors and suppliers.
- Ensure compliance with safety and health regulations.
- Handle customer complaints and issues.
- Monitor hotel marketing strategies and production.
- Maintain hotel standards and ethos.
Requirements
Text copied to clipboard!- Bachelor's degree in Hospitality or related field.
- Proven experience as a Hotel Manager.
- Excellent customer service skills.
- Strong leadership skills.
- Good communication and interpersonal skills.
- Knowledge of hotel management software.
- Understanding of all hotel management best practices and relevant laws and guidelines.
- Reliable with an ability to multi-task and work well under pressure.
- Proficiency in English; knowledge of additional languages is a plus.
- Flexibility to work in shifts.
Potential interview questions
Text copied to clipboard!- What is your experience with hotel management software?
- How do you handle customer complaints?
- What strategies would you use to ensure guest satisfaction?
- How would you handle a dispute between staff members?
- What methods would you use to manage the hotel budget?