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Title
Text copied to clipboard!Resort Manager
Description
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We are looking for a dedicated and experienced Resort Manager to oversee the daily operations of our resort and provide strategic direction. You will plan and supervise the activities of an extensive and diverse workforce to ensure the smooth and profitable running of business. The goal is to enhance customer dedication and expand our clientele by strengthening our resort’s reputation.
Responsibilities
Text copied to clipboard!- Plan, implement and manage overall resort daily operations
- Conduct hotel budgeting and financial planning
- Plan and organize resort activities
- Establish and implement policies and procedures
- Manage and track resort inventory
- Hire and train new resort staff
- Evaluate staff performance
- Provide excellent customer service
- Deal with maintenance issues, shortages in staff or equipment, renovations etc.
- Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc.
Requirements
Text copied to clipboard!- Proven experience as Resort Manager or relevant role
- Fluency in English; knowledge of other languages is a plus
- Understanding of all hotel management best practices and relevant laws and guidelines
- Working knowledge of MS Office; knowledge of hotel management software (PMS) is an advantage
- Excellent customer service skills as well as a business mindset
- Demonstrable aptitude in decision-making and problem-solving
- Reliable with an ability to multi-task and work well under pressure
- Outstanding leadership skills and a great attention to detail
- Degree in Business Administration, Hotel/Hospitality Management or relevant field
Potential interview questions
Text copied to clipboard!- What strategies would you use to manage a diverse team?
- How would you handle a difficult customer?
- What experience do you have with budgeting and financial planning for a resort?
- Can you describe a time when you had to make a difficult decision and what the outcome was?
- How do you handle stress and pressure?