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Title
Text copied to clipboard!Food and Beverage Manager
Description
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We are looking for a professional Food and Beverage Manager to be responsible for managing all F&B operations and for delivering an excellent guest experience. The successful candidate will be able to forecast, plan and manage all F&B orders, staff and finance. The goal is to maximize sales and revenue through customer satisfaction and employee engagement. You will manage the business aspects of the bar and restaurant, such as keeping a current liquor license, negotiating supplier contracts, taking inventory and reordering supplies, managing budgets, and setting goals. Hiring, training and overseeing the staff, and ensuring that the establishment is up to code with health and safety regulations also form important job responsibilities.
Responsibilities
Text copied to clipboard!- Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
- Preserve excellent levels of internal and external customer service
- Design exceptional menus, purchase goods and continuously make necessary improvements
- Identify customers needs and respond proactively to all of their concerns
- Lead F&B team by attracting, recruiting, training and appraising talented personnel
- Establish targets, KPI’s, schedules, policies and procedures
- Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork
- Comply with all health and safety regulations
- Report on management regarding sales results and productivity
- Coordinate with the kitchen staff to ensure proper cooking, presentation, and portioning of foods
Requirements
Text copied to clipboard!- Proven food and beverage management experience
- Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
- Ability to spot and resolve problems efficiently
- Mastery in delegating multiple tasks
- Communication and leadership skills
- Up to date with food and beverages trends and best practices
- Ability to manage personnel and meet financial targets
- Guest-oriented and service-minded
- Culinary school diploma or degree in food service management or related field
- Knowledge of a second language is a plus
Potential interview questions
Text copied to clipboard!- What strategies would you use to motivate your team?
- How do you handle customer complaints?
- Describe a time when you had to handle a difficult customer situation.
- What methods do you use to manage your team's performance?
- How do you ensure your team delivers a high standard of customer service?