Text copied to clipboard!
Title
Text copied to clipboard!Hotel General Manager
Description
Text copied to clipboard!
We are looking for a highly experienced and dynamic Hotel General Manager to oversee all aspects of our hotel operations. The successful candidate will be responsible for managing our hotel's day-to-day operations, ensuring the highest levels of guest satisfaction, and driving our team to achieve their goals. You will be responsible for financial management, sales and revenue generation, staff management, guest relations, and ensuring compliance with health and safety regulations. You will also be responsible for developing and implementing business strategies to promote the hotel's growth. The ideal candidate will have a proven track record in hotel management, excellent leadership skills, and a strong understanding of customer service.
Responsibilities
Text copied to clipboard!- Manage day-to-day operations of the hotel.
- Develop and implement business strategies.
- Ensure high levels of guest satisfaction.
- Manage hotel staff and oversee hiring and training.
- Oversee financial management and budgeting.
- Drive sales and revenue generation.
- Ensure compliance with health and safety regulations.
- Handle guest complaints and issues.
- Maintain relationships with vendors and suppliers.
- Monitor hotel performance and implement improvements.
Requirements
Text copied to clipboard!- Bachelor's degree in Hospitality Management or related field.
- Proven experience as a Hotel General Manager.
- Strong understanding of hotel management software.
- Excellent leadership and team management skills.
- Strong understanding of customer service and hospitality.
- Excellent financial management skills.
- Strong problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to handle stressful situations and resolve issues effectively.
- Flexibility to work in shifts.
Potential interview questions
Text copied to clipboard!- What strategies would you use to drive hotel sales?
- How would you handle a difficult guest?
- What experience do you have with hotel management software?
- How do you motivate your team?
- Describe a time when you had to handle a crisis at a hotel.