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Title
Text copied to clipboard!Hotel Operations Manager
Description
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We are looking for a professional and customer service-oriented Hotel Operations Manager to oversee our hotel operations. In this position, you will direct the day-to-day operations and activities at your allocated hotel location. Your duties will include managing personnel, collecting payments, monitoring budgets, and evaluating hotel performance. To excel in this role, you must be approachable and detailed-oriented with proven hospitality or management experience. Your leadership skills and a strong understanding of customer service are also essential.
Responsibilities
Text copied to clipboard!- Oversee personnel including receptionist, kitchen staff, and office employees.
- Monitor employee performance and conduct regular evaluations to help improve customer service.
- Collect payments and maintain records of budgets, funds, and expenses.
- Welcome and register guests once they arrive.
- Resolve issues regarding hotel services, amenities, and policies.
- Organize activities and assign responsibilities to employees to ensure productivity.
- Work with local businesses and the community to promote the hotel brand.
- Implement strategies to increase the hotel’s visibility and competitive positioning.
- Create and apply a marketing strategy to promote the hotel’s services and amenities.
- Coordinate with contractors and suppliers.
Requirements
Text copied to clipboard!- Bachelor’s degree in Hospitality, Business Administration or relevant field.
- A minimum of 3 years’ experience in hotel management or similar role.
- Strong understanding of hotel management best practices and data entry software.
- Outstanding interpersonal communication and customer service skills.
- Exceptional leadership abilities with great attention to detail.
- Driven and ambitious to achieve hotel targets and objectives.
- Excellent problem-solving and conflict resolution skills.
- Strong ability to multitask and manage time.
- Knowledge of different languages is a plus.
- Ability to work flexible hours, including weekends and holidays.
Potential interview questions
Text copied to clipboard!- What strategies would you use to promote our hotel?
- How would you handle a conflict between two staff members?
- What languages do you speak?
- Describe a time you went above and beyond for a guest.
- How do you handle negative feedback from guests?