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Title
Text copied to clipboard!Rooms Division Manager
Description
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We are looking for a Rooms Division Manager to join our team. The successful candidate will be responsible for managing all aspects of the rooms division, including front desk, housekeeping, and guest services. This includes ensuring the highest level of guest satisfaction, optimizing room revenue, managing staff, and maintaining a safe and secure environment for guests and staff. The Rooms Division Manager will also be responsible for developing and implementing policies and procedures, managing budgets, and ensuring compliance with all local, state, and federal regulations. This role requires strong leadership skills, excellent communication skills, and the ability to multitask in a fast-paced environment.
Responsibilities
Text copied to clipboard!- Manage all rooms division operations.
- Ensure high levels of guest satisfaction.
- Optimize room revenue.
- Manage staff, including hiring, training, and performance management.
- Develop and implement policies and procedures.
- Manage budgets.
- Ensure compliance with all local, state, and federal regulations.
- Maintain a safe and secure environment for guests and staff.
- Handle guest complaints and issues.
- Work closely with other departments to ensure a seamless guest experience.
Requirements
Text copied to clipboard!- Bachelor's degree in Hospitality Management or related field.
- Previous experience in a similar role.
- Strong leadership skills.
- Excellent communication skills.
- Ability to multitask in a fast-paced environment.
- Knowledge of local, state, and federal regulations.
- Strong problem-solving skills.
- Ability to handle guest complaints and issues.
- Experience with budget management.
- Proficiency in Microsoft Office and hotel management software.
Potential interview questions
Text copied to clipboard!- What experience do you have in managing a rooms division?
- How do you handle guest complaints?
- What strategies do you use to optimize room revenue?
- How do you ensure compliance with local, state, and federal regulations?
- Describe your experience with budget management.