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Title
Text copied to clipboard!Rooms Division Manager
Description
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We are looking for a highly organized and experienced Rooms Division Manager to oversee the daily operations of the front office and housekeeping departments in our hotel. This role is critical in ensuring that guests receive exceptional service from the moment they arrive until their departure. The ideal candidate will have a strong background in hospitality management, excellent leadership skills, and a passion for delivering outstanding guest experiences.
As the Rooms Division Manager, you will be responsible for managing the front desk, concierge, bell services, housekeeping, and laundry operations. You will work closely with department heads to ensure seamless coordination and communication between teams. Your role will also involve budgeting, forecasting, and implementing strategies to improve operational efficiency and guest satisfaction.
You will be expected to lead by example, setting high standards for service and cleanliness. Training and mentoring staff will be a key part of your responsibilities, as well as handling guest complaints and resolving issues promptly and professionally. You will also be responsible for monitoring key performance indicators, such as occupancy rates, guest satisfaction scores, and departmental costs.
The successful candidate will have a deep understanding of hotel operations, strong problem-solving abilities, and the ability to work under pressure. You should be comfortable using property management systems and other hotel software. A proactive approach to management and a commitment to continuous improvement are essential for success in this role.
If you are a motivated hospitality professional with a track record of excellence in rooms division management, we invite you to apply and become a part of our dynamic team.
Responsibilities
Text copied to clipboard!- Oversee front office and housekeeping operations
- Ensure high levels of guest satisfaction
- Manage departmental budgets and forecasts
- Train, mentor, and supervise staff
- Coordinate with other hotel departments
- Implement and monitor service standards
- Handle guest complaints and resolve issues
- Monitor occupancy and revenue metrics
- Ensure compliance with health and safety regulations
- Optimize staffing and scheduling
- Conduct regular inspections of guest rooms and public areas
- Report to the General Manager on departmental performance
Requirements
Text copied to clipboard!- Bachelor’s degree in Hospitality Management or related field
- Minimum 5 years of experience in hotel operations
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Proficiency in hotel management software
- Ability to work flexible hours, including weekends and holidays
- Strong problem-solving and decision-making skills
- Attention to detail and commitment to quality
- Knowledge of budgeting and financial reporting
- Customer-focused mindset
- Ability to handle stressful situations calmly
- Fluency in English; additional languages a plus
Potential interview questions
Text copied to clipboard!- How many years of experience do you have in hotel operations?
- Have you managed both front office and housekeeping teams before?
- What property management systems are you familiar with?
- How do you handle guest complaints?
- Can you describe a time you improved operational efficiency?
- What is your approach to staff training and development?
- How do you ensure high standards of cleanliness and service?
- Are you available to work weekends and holidays?
- What strategies do you use to manage departmental budgets?
- How do you coordinate with other hotel departments?
