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Title
Text copied to clipboard!Hospitality Operations Manager
Description
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We are looking for a Hospitality Operations Manager who will be responsible for overseeing the daily operations of a hospitality establishment, including restaurants, hotels, bars, or other food and beverage service venues. The ideal candidate will have experience in team leadership, budget management, maintaining high service standards, and ensuring guest satisfaction.
As a manager, you will be responsible for organizing shifts, training staff, resolving guest issues, and enforcing health and safety regulations. You will also collaborate with kitchen staff and upper management to ensure smooth operations.
Strong communication and organizational skills are essential, as well as the ability to work under pressure. This position requires flexibility in working hours, including weekends and holidays.
If you are passionate about hospitality and want to contribute to creating an exceptional guest experience, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Manage daily operations of the hospitality venue
- Organize and supervise staff
- Ensure high levels of customer service
- Monitor and control budgets and expenses
- Implement health and safety standards
- Handle guest complaints and issues
- Train and develop employees
- Coordinate with kitchen and service teams
- Report performance to upper management
- Manage inventory and ordering
Requirements
Text copied to clipboard!- Minimum high school diploma, hospitality degree preferred
- Experience managing a hospitality venue
- Excellent organizational and communication skills
- Knowledge of HACCP standards
- Ability to work under pressure
- Flexible working hours
- Leadership and team spirit
- Computer literacy
- English language proficiency is a plus
- Customer and quality service orientation
Potential interview questions
Text copied to clipboard!- How many years of experience do you have in hospitality?
- Have you led a team before?
- How do you handle guest complaints?
- What software do you use to manage operations?
- Are you familiar with HACCP standards?
- Are you willing to work weekends and holidays?
- How do you motivate your team?
- What is your approach to training new staff?
- How do you manage budgets and expenses?
- What is your greatest achievement in a previous role?
