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Title

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Hotel Loss Prevention Officer

Description

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We are looking for a dedicated and vigilant Loss Prevention Officer to join our hotel's security team. The Loss Prevention Officer will be responsible for maintaining a safe and secure environment for guests and team members by patrolling and monitoring premises and personnel. The ideal candidate will have a keen eye for detail and a deep understanding of risk management. They will be skilled in identifying and resolving issues before they escalate, ensuring the safety and security of our guests and staff at all times. This role requires a high level of responsibility and trust, as well as the ability to work independently and make critical decisions in a timely manner.

Responsibilities

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  • Patrol hotel premises regularly to maintain order and establish presence.
  • Monitor all surveillance cameras and security systems.
  • Investigate and report any irregularities or suspicious activities.
  • Prevent losses and damage by reporting irregularities and detaining violators.
  • Coordinate with law enforcement agencies when necessary.
  • Ensure all access points are secure and locked when required.
  • Respond to alarms promptly and investigate disturbances.
  • Provide assistance to guests and staff in case of emergency.
  • Conduct regular security checks and report any security breaches.
  • Maintain a detailed log of all activities during each shift.

Requirements

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  • High school diploma or equivalent.
  • Proven experience as a security officer or guard.
  • Knowledge of legal guidelines in area of security and public safety.
  • Familiarity with report writing.
  • Excellent surveillance and observation skills.
  • Physically capable and able to lift up to 50 pounds.
  • Ability to operate security equipment and technology.
  • Willingness to work flexible hours, including nights and weekends.
  • Strong communication skills with the ability to interact with guests and staff.
  • First aid and self-defense training.

Potential interview questions

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  • How would you handle a situation where a guest is causing a disturbance?
  • What steps would you take if you noticed suspicious activity on the hotel premises?
  • Can you describe a time when you successfully prevented a loss or damage in your previous role?
  • How do you handle high-stress situations?
  • What strategies would you use to maintain a high level of vigilance during your shift?