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Title
Text copied to clipboard!Hotel Loss Prevention Officer
Description
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We are looking for a dedicated and vigilant Hotel Loss Prevention Officer to join our team. In this role, you will be responsible for implementing and overseeing the security operations of our hotel, ensuring the safety of our guests, staff, and property. Your duties will include monitoring security cameras, conducting regular patrols of the property, investigating any suspicious activity, and enforcing hotel security policies. You will also be responsible for training staff on security procedures, managing access control systems, and responding to emergencies. The ideal candidate will have a strong understanding of security operations, excellent observational skills, and the ability to remain calm under pressure. You will play a crucial role in preventing theft, vandalism, and other losses, while also providing a safe and secure environment for our guests and employees. This position requires someone who is detail-oriented, proactive, and has excellent communication skills. If you are passionate about security and safety, and enjoy working in a dynamic and challenging environment, we would love to hear from you.
Responsibilities
Text copied to clipboard!- Monitor CCTV systems and analyze footage for any irregular activities.
- Conduct regular and random patrols of the hotel property, including guest areas, back-of-house, and perimeter.
- Investigate incidents of theft, vandalism, and other disturbances within the hotel.
- Maintain detailed logs of all security activities and incidents.
- Train hotel staff on security protocols and emergency response procedures.
- Manage access control systems, including key card management for staff and guests.
- Coordinate with local law enforcement and emergency responders when necessary.
- Ensure compliance with all hotel security policies and procedures.
- Assist guests with any security-related concerns or requests.
- Respond to emergencies, providing first aid and coordinating evacuation procedures if needed.
- Prepare reports on security incidents and provide recommendations for preventing future occurrences.
- Oversee the lost and found process, ensuring items are securely stored and returned to their rightful owners.
- Participate in security audits to identify potential vulnerabilities.
- Liaise with hotel management to discuss and implement security improvements.
- Monitor and enforce pool and recreational area safety regulations.
- Assist in the coordination of VIP arrivals and departures, ensuring their safety and privacy.
- Handle sensitive information discreetly and in compliance with privacy laws.
Requirements
Text copied to clipboard!- Proven experience as a security officer or similar role, preferably in the hospitality industry.
- Knowledge of security operations and procedures.
- Familiarity with CCTV operation and surveillance systems.
- Strong observational and analytical skills.
- Ability to act with integrity and professionalism.
- Excellent communication and interpersonal skills.
- High school diploma or equivalent; further education in security administration or similar field is a plus.
- Certification in first aid and CPR.
- Ability to remain calm and make decisions under pressure.
- Flexibility to work in shifts, including nights, weekends, and holidays.
- Physical fitness and the ability to handle physical confrontations.
- Understanding of legal guidelines for area security and public safety.
- Experience in reporting and emergency response planning.
- Ability to handle confidential information.
- Strong problem-solving skills and attention to detail.
Potential interview questions
Text copied to clipboard!- Can you describe a time when you successfully handled a security breach?
- How do you stay informed about the latest security technologies and practices?
- What strategies would you implement to minimize theft within the hotel?
- How would you handle a situation where a guest reports a stolen item?
- Can you give an example of how you have worked with law enforcement in the past?
- How do you prioritize tasks during a busy shift?
- What is your approach to handling sensitive or confidential information?
- How would you manage a situation involving an unruly or intoxicated guest?
- Describe your experience with security systems and surveillance equipment.
- What steps would you take to ensure the safety of VIP guests?