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Title
Text copied to clipboard!Household Appliances Customer Service Technician
Description
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We are looking for an experienced Household Appliances Customer Service Technician who can efficiently handle the repair and maintenance of household appliances while providing high-quality customer service. Responsibilities include diagnosing and repairing faults in household appliances, informing customers about the use and maintenance of devices, and addressing customer inquiries and complaints professionally. The candidate must possess excellent communication skills and be able to respond promptly to customer needs. The role requires continuous updating of technical knowledge and mastering the latest technologies. The successful candidate is a team player, precise, reliable, and committed to delivering top-notch service.
Responsibilities
Text copied to clipboard!- Diagnose and repair faults in household appliances
- Inform customers about device usage and maintenance
- Handle and resolve customer service complaints
- Prepare technical documentation and reports
- Perform regular maintenance tasks
- Learn and apply new technologies and products
- Actively participate in teamwork
- Ensure quality service for every customer
Requirements
Text copied to clipboard!- Technical qualification in electronics, mechanical engineering, or related field
- At least 2 years of experience in household appliance repair
- Excellent problem-solving skills
- Good communication and customer handling skills
- Ability to work independently and precisely
- Basic computer skills
- Flexibility and adaptability
- Category B driving license is an advantage
Potential interview questions
Text copied to clipboard!- What types of household appliances do you have experience with?
- How do you handle dissatisfied customers?
- What tools do you use for fault diagnosis?
- How do you keep your technical knowledge up to date?
- Tell us about a challenging repair case!
- How important is teamwork to you?
- How do you manage stressful situations?
- What software do you use in your work?
