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Title
Text copied to clipboard!Intake Coordinator
Description
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We are looking for an Intake Coordinator to join our dynamic team. This role is pivotal in ensuring that the initial stages of the client or patient journey are handled with empathy, efficiency, and professionalism. The Intake Coordinator acts as the first point of contact for new clients, gathering necessary information, and setting the tone for the service they will receive. This position requires a unique blend of skills, including excellent communication, organization, and an understanding of confidentiality protocols. The ideal candidate will have experience in managing multiple tasks simultaneously, be adept at navigating computer systems, and possess a strong customer service orientation. Responsibilities include conducting initial assessments, verifying insurance details, scheduling appointments, and maintaining accurate records. The role demands a high level of attention to detail and the ability to work under pressure. Our team values compassion, dedication, and the ability to work collaboratively to support our clients' needs. If you are passionate about making a difference in people’s lives and have the skills we are looking for, we would love to hear from you.
Responsibilities
Text copied to clipboard!- Greet clients and explain the intake process.
- Collect and record client information accurately.
- Verify insurance eligibility and benefits.
- Schedule initial appointments with the appropriate departments.
- Provide clients with information about services offered.
- Maintain confidentiality of client information.
- Coordinate with other team members to ensure a smooth intake process.
- Follow up with clients as needed to complete the intake process.
- Keep accurate records of client interactions.
- Address and resolve client concerns during the intake process.
- Educate clients about their rights and responsibilities.
- Assist in the development of intake procedures.
- Participate in training and development sessions.
- Ensure compliance with healthcare regulations.
- Manage multiple tasks and prioritize effectively.
- Use computer systems to enter and retrieve data.
- Communicate effectively with clients and team members.
- Identify and refer clients to additional resources if needed.
Requirements
Text copied to clipboard!- High school diploma or equivalent; degree preferred.
- Experience in a healthcare setting or customer service role.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal skills.
- Proficiency in computer systems and software.
- Understanding of healthcare privacy laws (e.g., HIPAA).
- Ability to work under pressure and meet deadlines.
- Compassionate and patient-centered approach.
- Attention to detail.
- Ability to work collaboratively in a team environment.
- Flexibility to adapt to changing procedures and client needs.
- Problem-solving skills.
- Willingness to undergo training and development.
- Knowledge of medical terminology is a plus.
- Experience with electronic health records (EHR) systems.
- Bilingual abilities are advantageous.
- Availability to work different shifts, including weekends or evenings if required.
- Physical ability to perform administrative duties.
Potential interview questions
Text copied to clipboard!- Can you describe your experience with handling confidential information?
- How do you prioritize tasks when multiple clients need assistance at the same time?
- Describe a time when you had to deal with a difficult client. How did you handle the situation?
- What strategies do you use to maintain accuracy in your work?
- How do you stay organized in a fast-paced environment?
- Can you give an example of how you've used a computer system to improve efficiency in your previous role?
- What motivates you to work in the healthcare sector?
- How do you ensure compliance with healthcare regulations in your work?
- Can you describe your experience with electronic health records systems?
- What do you think is the most challenging part of the intake process, and how would you address it?