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Title
Text copied to clipboard!IT Service Delivery Manager
Description
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We are looking for an experienced and dedicated IT Service Delivery Manager to join our team. This position requires a strong leader who can manage multiple tasks and projects simultaneously, ensuring that all IT services are delivered according to agreed upon targets. The IT Service Delivery Manager will be responsible for managing all aspects of IT service delivery, including managing IT service delivery teams, developing and implementing IT service delivery plans, and ensuring that all IT services are delivered in a timely and cost-effective manner. The successful candidate will also be responsible for managing relationships with key stakeholders, ensuring that all IT services are aligned with business objectives, and ensuring that all IT service delivery processes are compliant with industry standards and best practices.
Responsibilities
Text copied to clipboard!- Manage and coordinate IT service delivery teams
- Develop and implement IT service delivery plans
- Ensure that all IT services are delivered in a timely and cost-effective manner
- Manage relationships with key stakeholders
- Ensure that all IT services are aligned with business objectives
- Ensure that all IT service delivery processes are compliant with industry standards and best practices
- Monitor and report on IT service delivery performance
- Identify and implement improvements to IT service delivery processes
- Manage IT service delivery risks and issues
- Ensure that all IT service delivery documentation is up to date and accurate
Requirements
Text copied to clipboard!- Bachelor's degree in IT or related field
- Proven experience as an IT Service Delivery Manager
- Strong leadership and management skills
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making skills
- Knowledge of IT service delivery processes and best practices
- Ability to manage multiple tasks and projects simultaneously
- Ability to work under pressure and meet deadlines
- Strong customer service skills
- Knowledge of ITIL and other IT service management frameworks
Potential interview questions
Text copied to clipboard!- Can you describe your experience with IT service delivery?
- How do you manage relationships with key stakeholders?
- Can you describe a time when you had to make a difficult decision in relation to IT service delivery?
- How do you ensure that all IT services are aligned with business objectives?
- Can you describe a time when you had to manage a risk or issue related to IT service delivery?