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Title
Text copied to clipboard!IT Technician
Description
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We are looking for an IT Technician who is passionate about technology and enjoys the challenge of working in a fast-paced environment. The ideal candidate will have a strong technical background, with the ability to troubleshoot and resolve a wide range of IT issues. As an IT Technician, you will be responsible for maintaining the company's IT network, servers, and security systems. This role involves installing and configuring computer systems, diagnosing hardware and software faults, and solving technical and applications problems, either over the phone or in person. You will be working closely with the IT team to ensure that our technology infrastructure runs smoothly and efficiently. Our company values innovation, collaboration, and continuous learning, and we are looking for someone who shares these values. The successful candidate will have the opportunity to work with cutting-edge technology and contribute to projects that make a real difference in our company. If you are a problem-solver with excellent communication skills and a passion for technology, we would love to hear from you.
Responsibilities
Text copied to clipboard!- Install and configure computer hardware, software, systems, networks, printers, and scanners.
- Monitor and maintain computer systems and networks.
- Respond in a timely manner to service issues and requests.
- Provide technical support across the company (this may be in person or over the phone).
- Set up accounts for new users.
- Repair and replace equipment as necessary.
- Test new technology and provide feedback.
- Ensure security and privacy of networks and computer systems.
- Provide orientation and guidance to users on how to operate new software and computer equipment.
- Maintain records/logs of repairs and fixes and maintenance schedule.
Requirements
Text copied to clipboard!- Proven experience as IT Technician or relevant position.
- Excellent diagnostic and problem-solving skills.
- In-depth understanding of computer systems, networks, and technology.
- Good knowledge of internet security and data privacy principles.
- Degree in Computer Science, engineering, or relevant field.
- Certification as IT Technician will be an advantage (e.g., CompTIA A+, Microsoft Certified IT Professional).
- Excellent communication ability.
- Outstanding organizational and time-management skills.
- In depth understanding of diverse computer systems and networks.
- Good knowledge of best practices around management, control, and monitoring of server infrastructure.
Potential interview questions
Text copied to clipboard!- Can you describe your experience with managing and troubleshooting network issues?
- How do you stay updated with the latest technology and IT trends?
- Describe a time when you had to explain a complex IT concept to a non-technical person. How did you ensure they understood?
- What steps do you take to secure a network?
- How do you prioritize your tasks when you have multiple urgent issues to solve?
- Can you give an example of a challenging IT project you worked on and how you overcame the challenges?
- What is your process for diagnosing and solving hardware or software failures?
- How do you handle confidential information?
- What certifications do you currently hold that are relevant to this position?
- Have you ever implemented a significant improvement to an IT process? If so, what was it and what was the outcome?