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Title
Text copied to clipboard!Junior Analyst in Customer Information
Description
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We are looking for a Junior Analyst in Customer Information to support our data-driven decisions and help improve the customer experience through accurate and thorough data analysis. In this role, you will play a key part in collecting, processing, and analyzing customer data to identify patterns, trends, and opportunities for service improvement. The job requires strong analytical thinking, good communication skills, and an interest in understanding customer behavior.
You will work closely with marketing, sales, and customer service teams to provide data-based recommendations and solutions. You will prepare reports, visualize data, and support business strategies based on customer information analysis. You will also be involved in ensuring data quality and organizing databases.
The ideal candidate is motivated, detail-oriented, and interested in data analysis and customer relations. Previous experience with data analysis tools (e.g., Excel, SQL, Power BI) is an advantage but not mandatory. We offer the opportunity to learn and grow in a fast-paced company that values initiative and teamwork.
Responsibilities
Text copied to clipboard!- Collecting and processing data from various sources
- Analyzing customer data and identifying trends
- Creating reports and visualizations
- Monitoring and improving data quality
- Collaborating with other departments for data-driven decisions
- Organizing and managing databases
- Testing new analysis methods and tools
- Supporting business goals through data analysis
- Participating in projects focused on improving customer experience
- Ensuring data confidentiality and security
Requirements
Text copied to clipboard!- Bachelor’s degree in economics, IT, statistics, or a related field
- Interest in data analysis and customer information
- Strong Excel and data processing skills
- Analytical thinking and problem-solving abilities
- Ability to work independently and in a team
- Good verbal and written communication skills
- Willingness to learn new tools and technologies
- Knowledge of SQL or BI tools is a plus
- Attention to detail and accuracy
- Ability to manage multiple tasks simultaneously
Potential interview questions
Text copied to clipboard!- What is your previous experience with data analysis?
- What tools have you used for data processing?
- How do you ensure data accuracy and quality?
- Describe a situation where your analysis led to an important decision.
- How do you collaborate with other departments on data-driven projects?
- What are your strengths in teamwork?
- Have you used SQL or BI tools? Which ones?
- How do you approach analyzing a new data set?
- What are your expectations for this role?
- How do you ensure data confidentiality?
