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Title
Text copied to clipboard!Junior Analyst in Customer Understanding
Description
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We are looking for a Junior Analyst in Customer Understanding to join our team and help gain deep insights into customer behavior and needs. In this role, you will work closely with various departments to collect, analyze data, and derive strategic recommendations that contribute to improving our products and services. You will assist in interpreting customer feedback and monitoring market trends to promote a customer-centric business strategy. Utilizing various analytical tools and methods, you will evaluate qualitative and quantitative data. The role requires strong analytical thinking, communication skills, and a good understanding of customer psychology. As a Junior Analyst in Customer Understanding, you will play a key role in increasing customer satisfaction and building long-term customer relationships.
Responsibilities
Text copied to clipboard!- Analyze customer feedback and market information
- Support development of customer profiles and personas
- Create reports and presentations for internal stakeholders
- Collaborate with marketing and product teams to optimize offerings
- Monitor market trends and conduct competitor analysis
- Conduct surveys and interviews on customer satisfaction
- Identify improvement potentials in customer service
- Support planning and implementation of customer retention measures
- Document analysis results and insights
- Contribute to development of customer acquisition strategies
Requirements
Text copied to clipboard!- Degree in business administration, marketing, psychology or related field
- Initial experience in data analysis or market research
- Good knowledge of MS Office, especially Excel and PowerPoint
- Analytical thinking and strong affinity for numbers
- Strong communication and teamwork skills
- Independent and structured working style
- Basic knowledge of statistics and data visualization
- Interest in customer behavior and market trends
- Good German and English language skills, written and spoken
- Willingness for continuous learning
Potential interview questions
Text copied to clipboard!- What experience do you have in customer analysis?
- How do you approach evaluating customer feedback?
- Which analytical tools have you used?
- How would you prepare complex data for non-experts?
- How do you stay informed about market trends?
- Describe a situation where you developed a customer-oriented solution.
- How do you organize your work with multiple concurrent projects?
- What is the importance of customer understanding for companies?
- How do you handle conflicting customer opinions?
- What are your expectations for this position?
