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Title
Text copied to clipboard!Junior Customer Insight Analyst
Description
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We are looking for a Junior Customer Insight Analyst who is passionate about data analysis and customer behavior. In this role, you will collaborate with marketing, sales, and product teams to derive valuable insights from customer data. You will help identify trends, improve customer satisfaction, and optimize customer journeys. As a junior analyst, you will have the opportunity to develop your analytical skills and make a meaningful contribution to data-driven decision-making within the organization.
You will be responsible for collecting, analyzing, and interpreting customer data from various sources such as CRM systems, surveys, web analytics, and social media. You will support the creation of reports and dashboards that help stakeholders better understand customer needs and behavior. Additionally, you will contribute to projects focused on customer segmentation, churn analysis, and customer satisfaction research.
The ideal candidate is curious, analytically strong, and passionate about understanding customer behavior. You are able to translate complex data into clear insights and recommendations. You work accurately, are eager to learn, and can collaborate effectively with different departments.
This position offers excellent growth opportunities within the field of data analysis and customer insight. You will join a dynamic work environment where innovation and customer focus are key.
Responsibilities
Text copied to clipboard!- Collect and analyze customer data from various sources
- Create reports and dashboards
- Support customer segmentation and churn analysis
- Collaborate with marketing and sales departments
- Contribute to customer satisfaction research
- Identify trends and customer behavior
- Translate data into actionable insights
- Support data-driven decision-making
Requirements
Text copied to clipboard!- Completed bachelor's or master's degree in a relevant field
- Strong analytical skills
- Experience with Excel and preferably tools like Power BI or Tableau
- Basic knowledge of SQL is a plus
- Good communication skills
- Accurate and structured working style
- Affinity with customer data and marketing
- Willingness to learn and grow in the role
Potential interview questions
Text copied to clipboard!- What interests you about analyzing customer behavior?
- Do you have experience with data analysis tools like Power BI or Tableau?
- How do you handle large volumes of data?
- Can you give an example of a project where you analyzed customer data?
- What do you think are key KPIs for customer satisfaction?
- How do you collaborate with other departments on customer insights?
