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Title
Text copied to clipboard!Key Holder
Description
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We are looking for a reliable and motivated Key Holder to join our retail team. As a Key Holder, you will play a vital role in ensuring the smooth operation of the store by opening and closing the location, supervising staff during shifts, and maintaining high standards of customer service and store presentation. This position is ideal for individuals who are looking to take the next step in their retail career and gain leadership experience.
The Key Holder will be entrusted with store keys and alarm codes, and will be responsible for ensuring the store is secure at all times. You will act as the manager on duty in the absence of the store manager or assistant manager, making decisions that affect the daily operations of the store. This includes handling customer inquiries and complaints, managing cash registers, overseeing inventory, and ensuring that all employees are following company policies and procedures.
In addition to operational responsibilities, the Key Holder will also assist in training new employees, setting daily goals, and motivating the team to achieve sales targets. You will be expected to lead by example, demonstrating excellent customer service skills, a strong work ethic, and a positive attitude.
To succeed in this role, you should have previous retail experience, strong communication skills, and the ability to work flexible hours, including evenings, weekends, and holidays. You should be comfortable working in a fast-paced environment and capable of handling multiple tasks simultaneously. Attention to detail, reliability, and a proactive approach to problem-solving are essential qualities for this position.
This is a great opportunity for someone who is passionate about retail and looking to grow within a company. If you are a dependable team player with leadership potential, we encourage you to apply for the Key Holder position.
Responsibilities
Text copied to clipboard!- Open and close the store according to company procedures
- Act as manager on duty in the absence of store leadership
- Supervise and support team members during shifts
- Provide exceptional customer service and resolve issues
- Ensure store cleanliness and visual merchandising standards
- Handle cash register operations and reconcile cash drawers
- Monitor inventory levels and assist with stock replenishment
- Train and mentor new employees
- Enforce company policies and procedures
- Assist in achieving sales goals and KPIs
Requirements
Text copied to clipboard!- High school diploma or equivalent
- 1-2 years of retail experience preferred
- Strong leadership and communication skills
- Ability to work flexible hours, including weekends
- Basic math and cash handling skills
- Customer-focused attitude
- Ability to lift up to 30 lbs and stand for long periods
- Detail-oriented and organized
- Problem-solving skills
- Dependable and punctual
Potential interview questions
Text copied to clipboard!- Do you have previous experience in a retail environment?
- Are you comfortable opening and closing a store independently?
- Can you work evenings, weekends, and holidays?
- How do you handle customer complaints?
- Have you ever supervised a team before?
- What motivates you to achieve sales goals?
- Are you familiar with point-of-sale systems?
- How do you ensure store security during your shift?
- Can you describe a time you trained a new employee?
- What does excellent customer service mean to you?
