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Title
Text copied to clipboard!Line Service Technician
Description
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We are looking for a dedicated and detail-oriented Line Service Technician to join our dynamic team. In this role, you will be responsible for a wide range of duties aimed at ensuring the smooth and efficient operation of our ground services, including aircraft handling and fueling, ground support equipment maintenance, and customer service. The ideal candidate will have a strong commitment to safety, a passion for aviation, and the ability to work effectively under pressure. You will play a crucial role in our operations, working closely with pilots, crew members, and other ground staff to provide top-notch service and support. This position requires a unique blend of technical skills, customer service acumen, and the ability to handle multiple tasks simultaneously. Whether you are directing aircraft on the tarmac, refueling planes, or ensuring that all ground support equipment is in excellent condition, your contribution will be key to our success. Join us and become an integral part of a team that is dedicated to excellence in aviation services.
Responsibilities
Text copied to clipboard!- Fueling and defueling aircraft as required.
- Directing aircraft to and from their assigned parking areas.
- Assisting in the towing and repositioning of aircraft on the ground.
- Performing routine checks and maintenance on ground support equipment.
- Providing exceptional customer service to pilots, crew, and passengers.
- Ensuring compliance with all safety regulations and procedures.
- Handling baggage and cargo with care and efficiency.
- Maintaining accurate records of fuel transactions and services provided.
- Communicating effectively with team members and other airport personnel.
- Responding promptly to any emergencies or incidents on the ground.
- Assisting with de-icing operations as needed.
- Conducting thorough pre-flight checks on all ground equipment.
- Managing inventory of fuel, oil, and other supplies.
- Operating ground support vehicles safely and proficiently.
- Supporting the implementation of environmental and sustainability practices.
- Participating in ongoing training and development programs.
- Collaborating with other departments to ensure seamless operations.
- Providing support for special events and VIP arrivals.
Requirements
Text copied to clipboard!- High school diploma or equivalent.
- Previous experience in aviation or ground handling preferred.
- Strong understanding of safety practices and regulations in aviation.
- Ability to operate ground support equipment.
- Excellent communication and customer service skills.
- Physical ability to lift heavy objects and work in various weather conditions.
- Flexibility to work shifts, including nights, weekends, and holidays.
- Valid driver’s license with a clean driving record.
- Ability to pass a background check and drug screening.
- Basic mechanical skills and troubleshooting ability.
- Attention to detail and ability to work under pressure.
- Effective team player with a positive attitude.
- Willingness to undergo training and certification as required.
- Basic computer and data entry skills.
- Knowledge of airport operations and procedures is a plus.
- Ability to quickly adapt to changing situations and priorities.
- Strong problem-solving skills.
- Commitment to maintaining a safe and secure work environment.
Potential interview questions
Text copied to clipboard!- Can you describe your previous experience with aircraft handling or ground support equipment?
- How do you prioritize safety in your work?
- Describe a time when you had to deal with a difficult customer. How did you handle it?
- How do you manage working in physically demanding and varying weather conditions?
- What strategies do you use to ensure effective communication with team members and other airport personnel?
- Can you explain how you would conduct a pre-flight check on ground equipment?
- How do you stay updated with the latest aviation safety regulations and practices?
- Describe your experience with any aviation software or data entry systems.
- How would you handle an emergency situation on the ground?
- What interests you about working as a Line Service Technician?