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Title
Text copied to clipboard!Medical Administrative Assistant
Description
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We are looking for a dedicated Medical Administrative Assistant to join our healthcare team. This role is pivotal in ensuring that our medical office operates efficiently and provides exceptional patient care. The ideal candidate will be responsible for a wide range of administrative tasks, from scheduling appointments and managing patient records to billing and coordinating with insurance companies. You will be the first point of contact for our patients, setting the tone for a positive and professional experience. Our team relies on the Medical Administrative Assistant to assist with compliance with healthcare regulations, maintain confidentiality of patient information, and support the medical staff with administrative tasks. This role requires a detail-oriented individual with excellent communication skills, a compassionate approach to patient interactions, and the ability to multitask in a fast-paced environment. If you are passionate about making a difference in the lives of others and have a background in healthcare administration, we would love to hear from you.
Responsibilities
Text copied to clipboard!- Greet patients and manage the front desk operations.
- Schedule and confirm patient appointments, surgeries, and meetings.
- Maintain patient records with up-to-date information.
- Process billing and handle insurance claims.
- Coordinate with healthcare providers and external agencies.
- Ensure compliance with healthcare regulations.
- Manage inventory of office supplies and medical equipment.
- Assist in the preparation of reports and presentations.
- Handle patient inquiries and provide information.
- Support the medical staff with administrative tasks.
- Maintain confidentiality of patient information.
- Process incoming and outgoing mail and emails.
- Facilitate patient referrals to other healthcare professionals.
- Participate in staff meetings and training sessions.
- Implement and improve administrative processes for efficiency.
- Assist with the collection and analysis of patient satisfaction surveys.
- Coordinate maintenance of office equipment.
- Support the implementation of new technologies in the office.
Requirements
Text copied to clipboard!- High school diploma or equivalent; associate degree in medical office management preferred.
- Proven experience as a Medical Administrative Assistant or similar role.
- Knowledge of medical terminology, procedures, and billing practices.
- Proficiency in electronic medical records (EMR) systems.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal skills.
- Ability to maintain confidentiality of patient information.
- Attention to detail and problem-solving skills.
- Familiarity with healthcare laws and regulations.
- Proficiency in MS Office and other office management software.
- Ability to work under pressure in a fast-paced environment.
- Compassionate and patient-oriented approach.
- Time management skills.
- Ability to work independently and as part of a team.
- Willingness to participate in training and development opportunities.
- Basic understanding of insurance policies and procedures.
- Experience in customer service.
- Flexibility to work different shifts or overtime as needed.
Potential interview questions
Text copied to clipboard!- Can you describe your experience with electronic medical records (EMR) systems?
- How do you handle confidential patient information?
- What strategies do you use to manage your time and prioritize tasks?
- Can you give an example of how you dealt with a difficult patient or situation?
- How do you stay updated with healthcare regulations and practices?
- What experience do you have with medical billing and insurance claims?
- How would you handle a situation where you made a mistake with a patient's records?
- What makes you a good fit for this role in our healthcare team?
- How do you handle stress in a fast-paced medical office environment?
- What is your approach to working with a diverse team of healthcare professionals?