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Title
Text copied to clipboard!Medical Scheduler
Description
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We are looking for a detail-oriented Medical Scheduler to join our healthcare team. As a Medical Scheduler, you will be responsible for coordinating patient appointments, managing physician schedules, and ensuring the smooth operation of daily administrative tasks within a medical facility. Your primary duties will include answering phone calls, scheduling and confirming appointments, updating patient records, and communicating with both patients and healthcare providers. The ideal candidate will possess excellent organizational skills, the ability to multitask in a fast-paced environment, and a strong commitment to providing exceptional customer service. In this role, you will utilize scheduling software to optimize appointment times, minimize patient wait times, and maximize provider efficiency. You will also be expected to handle sensitive patient information with confidentiality and adhere to all relevant healthcare regulations and privacy laws. Additional responsibilities may include verifying insurance information, processing referrals, and assisting with billing inquiries. Successful Medical Schedulers are proactive, adaptable, and capable of working independently as well as part of a collaborative team. Previous experience in a medical office or healthcare setting is preferred, but not required. Comprehensive training will be provided for candidates who demonstrate strong communication skills, attention to detail, and a willingness to learn. If you are passionate about supporting patient care and contributing to the effective operation of a healthcare facility, we encourage you to apply for this rewarding position.
Responsibilities
Text copied to clipboard!- Schedule and confirm patient appointments via phone, email, or online systems
- Coordinate provider calendars and manage appointment availability
- Update and maintain accurate patient records in scheduling software
- Communicate with patients regarding appointment reminders and rescheduling
- Verify insurance information and obtain necessary authorizations
- Assist with patient check-in and check-out processes
- Handle incoming calls and respond to patient inquiries
- Collaborate with medical staff to ensure efficient workflow
- Process referrals and coordinate with other healthcare facilities
- Maintain confidentiality of patient information at all times
Requirements
Text copied to clipboard!- High school diploma or equivalent required
- Previous experience in a medical office or healthcare setting preferred
- Strong organizational and multitasking abilities
- Excellent verbal and written communication skills
- Proficiency with scheduling software and basic computer applications
- Ability to handle sensitive information with discretion
- Customer service-oriented mindset
- Attention to detail and accuracy
- Ability to work independently and as part of a team
- Flexibility to adapt to changing schedules and priorities
Potential interview questions
Text copied to clipboard!- Do you have experience working in a medical office or healthcare environment?
- Are you familiar with medical scheduling software?
- How do you handle confidential patient information?
- Describe a time you managed multiple tasks simultaneously.
- What strategies do you use to ensure accuracy in scheduling?
- How do you handle difficult or upset patients?
- Are you comfortable verifying insurance and processing referrals?
- Can you describe your approach to teamwork in a fast-paced setting?
- What motivates you to work in healthcare administration?
- Are you available to work flexible hours if needed?
