Text copied to clipboard!
Title
Text copied to clipboard!Patient Services Coordinator
Description
Text copied to clipboard!
We are looking for a dedicated and compassionate Patient Services Coordinator to join our healthcare team. The ideal candidate will be the first point of contact for patients, ensuring a smooth and efficient healthcare experience. This role involves managing patient appointments, handling inquiries, coordinating patient care activities, and maintaining patient records with the utmost confidentiality. The Patient Services Coordinator plays a crucial role in enhancing patient satisfaction by providing exceptional service and support. You will work closely with healthcare professionals to ensure that patients receive the care they need in a timely and organized manner. This position requires excellent communication skills, a patient-centered approach, and the ability to multitask in a fast-paced environment. If you are passionate about making a difference in the lives of others and have a strong background in healthcare administration, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Greet patients and manage the check-in process.
- Schedule and confirm patient appointments.
- Coordinate patient care with physicians and other healthcare professionals.
- Maintain accurate and up-to-date patient records.
- Handle patient inquiries and provide information on services.
- Process insurance claims and verify benefits.
- Collect patient co-pays and handle billing inquiries.
- Follow up with patients regarding upcoming appointments and treatments.
- Ensure confidentiality of patient information in compliance with HIPAA regulations.
- Provide support and assistance to patients with special needs.
- Manage patient flow to reduce waiting times.
- Coordinate referrals to other healthcare providers.
- Participate in staff meetings and contribute to the improvement of patient services.
- Assist with emergency response procedures when necessary.
- Educate patients on healthcare services and procedures.
Requirements
Text copied to clipboard!- High school diploma or equivalent; degree in healthcare administration preferred.
- Proven experience as a Patient Services Coordinator or similar role.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in electronic medical records (EMR) systems.
- Knowledge of medical terminology and healthcare procedures.
- Ability to maintain confidentiality of patient information.
- Customer service oriented with a patient-first attitude.
- Familiarity with insurance billing and coding.
- Ability to work in a fast-paced, stressful environment.
- CPR certification is a plus.
- Bilingual abilities are beneficial.
Potential interview questions
Text copied to clipboard!- Can you describe your experience with electronic medical records systems?
- How do you handle difficult patients or situations?
- What strategies do you use to manage your time effectively in a fast-paced environment?
- Can you give an example of how you contributed to improving patient satisfaction in your previous role?
- How do you ensure confidentiality and privacy of patient information?
- What do you find most rewarding about working in patient services?
- How do you stay updated with changes in healthcare regulations and procedures?
- Describe a time when you had to coordinate care for a patient with multiple healthcare providers. How did you manage it?