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Title
Text copied to clipboard!Patient Care Coordinator
Description
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We are looking for a dedicated and compassionate Patient Care Coordinator to join our healthcare team. The successful candidate will be responsible for coordinating and providing high-quality patient care services, including scheduling appointments, liaising with healthcare professionals, and ensuring patient satisfaction. You will also be responsible for maintaining patient records, addressing patient concerns, and educating patients on health conditions and treatment options. The ideal candidate is a detail-oriented individual with excellent communication and interpersonal skills, and a strong understanding of patient care standards and healthcare regulations.
Responsibilities
Text copied to clipboard!- Coordinate patient care services and schedule appointments.
- Liaise with healthcare professionals to ensure quality service.
- Maintain patient records and ensure confidentiality.
- Address patient concerns and answer queries.
- Educate patients on health conditions and treatment options.
- Ensure patient satisfaction and provide feedback to healthcare professionals.
- Monitor patient progress and update care plans accordingly.
- Ensure compliance with healthcare regulations and safety standards.
- Participate in team meetings and provide updates on patient status.
- Assist with billing and insurance claims.
Requirements
Text copied to clipboard!- Bachelor's degree in Healthcare Administration or related field.
- Proven experience as a Patient Care Coordinator or similar role.
- Excellent communication and interpersonal skills.
- Strong understanding of patient care standards and healthcare regulations.
- Detail-oriented with strong organizational skills.
- Ability to handle sensitive information confidentially.
- Proficiency in medical software.
- Good problem-solving abilities.
- Ability to work in a fast-paced environment.
- Compassionate and caring demeanor.
Potential interview questions
Text copied to clipboard!- How do you handle patient complaints?
- Can you describe a time when you had to coordinate care for a difficult patient?
- How do you ensure patient confidentiality?
- What strategies do you use to educate patients about their health conditions?
- How do you handle stressful situations?