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Title
Text copied to clipboard!Patient Services Representative
Description
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We are looking for a dedicated and empathetic Patient Services Representative to join our healthcare team. The ideal candidate will be responsible for providing excellent customer service to our patients by acting as a liaison between the patient and the healthcare professionals. You will be responsible for scheduling appointments, maintaining patient records, answering patient inquiries, and managing patient flow within the clinic. You will also be required to handle sensitive information confidentially. This role requires excellent interpersonal skills as you will be the first point of contact for patients. You should be able to handle stressful situations and multitask efficiently while maintaining a positive attitude.
Responsibilities
Text copied to clipboard!- Greet and check-in patients upon arrival.
- Schedule patient appointments.
- Maintain patient records and ensure their confidentiality.
- Answer patient inquiries and provide necessary information.
- Manage patient flow within the clinic.
- Collect patient payments and insurance information.
- Coordinate with healthcare professionals to ensure quality patient care.
- Handle patient complaints and resolve issues promptly.
- Educate patients about health conditions and treatments.
- Ensure the reception area is clean and organized.
Requirements
Text copied to clipboard!- High school diploma or equivalent.
- Previous experience in a healthcare setting is preferred.
- Excellent communication and interpersonal skills.
- Ability to handle sensitive information confidentially.
- Proficiency in Microsoft Office Suite.
- Ability to multitask and handle stressful situations.
- Knowledge of medical terminology is a plus.
- Strong organizational skills.
- Ability to work flexible hours, including evenings and weekends.
- Customer service oriented.
Potential interview questions
Text copied to clipboard!- How do you handle stressful situations?
- Can you describe a time when you had to deal with a difficult patient?
- How do you ensure patient confidentiality?
- What strategies do you use to manage your time effectively?
- How would you handle a patient complaint?