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Title

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Front Desk Coordinator

Description

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We are looking for a professional, courteous Front Desk Coordinator to oversee all receptionist and secretarial duties at our main entrance desk. You will perform a range of duties including answering phone calls, managing the switchboard, and maintaining the office budget. Your central goal is to provide our clients with outstanding customer service and support. As the ‘face’ of our company, the successful candidate will be presentable and friendly, with outstanding people’s skills. You should have a talent for multi-tasking, with excellent communication and organizational skills.

Responsibilities

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  • Greet guests and provide them with superb customer service.
  • Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.
  • Answer all client questions and incoming calls.
  • Redirect phone calls to the appropriate department and take down messages.
  • Accept all letters and packages, and distribute them to their appropriate departments.
  • Monitor, organize and forward emails.
  • Track and order office equipment and supplies.
  • Maintain records and files.
  • Oversee the office budget.
  • Ensure timely and accurate customer service.

Requirements

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  • High school diploma or relevant qualification.
  • A minimum of 2 years’ proven experience in a similar role.
  • Good understanding of office administration and basic bookkeeping practices.
  • Superb written and verbal communication skills.
  • Excellent organizational and multi-tasking abilities.
  • Strong knowledge of MS Office programs.
  • Strong customer service skills.
  • Ability to handle stress and stay calm in all situations.
  • Ability to work independently and take initiative.
  • Good physical stamina and patience.

Potential interview questions

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  • How do you handle difficult customers?
  • What strategies do you use to stay organized?
  • How do you prioritize your work?
  • Can you describe a time when you had to deal with a difficult situation at the front desk?
  • How do you handle confidential information?