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Title
Text copied to clipboard!National Account Manager
Description
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We are looking for a dynamic and experienced National Account Manager to join our team. In this role, you will be responsible for managing and growing relationships with our key national accounts. You will play a critical role in achieving our revenue targets by developing and executing strategic account plans, negotiating contracts, and ensuring customer satisfaction. The ideal candidate will have a proven track record of success in sales and account management, with the ability to navigate complex negotiations and build long-term relationships with clients. You will work closely with cross-functional teams to identify new business opportunities and deliver solutions that meet the needs of our clients. This role requires a strategic thinker with excellent communication and organizational skills, who is driven to exceed sales targets and contribute to the overall success of the company.
Responsibilities
Text copied to clipboard!- Develop and execute strategic account plans to achieve sales targets.
- Build and maintain strong, long-lasting customer relationships.
- Negotiate contracts and close agreements to maximize profits.
- Identify new business opportunities within existing accounts.
- Collaborate with sales team to identify and grow opportunities.
- Ensure the timely and successful delivery of our solutions according to customer needs.
- Prepare reports on account status and forecast future sales.
- Attend industry events and conferences to network and promote the company.
- Work closely with the marketing team to develop targeted strategies.
- Provide feedback from clients to offer better solutions.
- Manage and resolve any issues that arise with accounts.
- Stay up-to-date with industry trends and competitor activities.
- Collaborate with product development teams to ensure client needs are met.
- Train and mentor junior account managers and sales representatives.
- Monitor account performance metrics and implement improvements.
- Coordinate with finance and legal departments to ensure compliance.
- Develop a deep understanding of the product and its benefits.
- Leverage CRM tools to manage account details and sales activities.
Requirements
Text copied to clipboard!- Proven work experience as a National Account Manager or similar role.
- Demonstrated ability to communicate, present, and influence key stakeholders.
- Experience with CRM software and MS Office.
- Understanding of sales performance metrics.
- Ability to deliver client-focused solutions based on customer needs.
- Proven ability to manage multiple account projects at a time.
- Excellent listening, negotiation, and presentation abilities.
- Strong verbal and written communication skills.
- BA/BS degree in Business Administration, Sales, or relevant field.
- Willingness to travel as needed.
- Solid experience with CRM software and MS Excel.
- Experience in delivering client-focused solutions and creating long-lasting relationships.
- Strong problem-solving skills and the ability to think strategically.
- Highly motivated and target driven.
- Experience in contract negotiation and closing agreements.
- Ability to work independently and as part of a team.
- Knowledge of the industry and market trends.
- Strong analytical and organizational skills.
Potential interview questions
Text copied to clipboard!- Can you describe a time when you successfully negotiated a contract with a difficult client?
- How do you prioritize your accounts and manage your time effectively?
- What strategies have you found most effective in identifying new business opportunities within existing accounts?
- Can you give an example of how you turned a challenging account situation into a success?
- How do you stay informed about industry trends and competitor activities?
- What CRM software are you most familiar with, and how do you utilize it for account management?
- How do you measure the success of your account management strategies?
- Can you discuss a time when you had to collaborate with other departments to meet a client's needs?
- What do you think is the most important skill for a National Account Manager and why?
- How do you handle feedback from clients, especially when it's negative?