Text copied to clipboard!
Title
Text copied to clipboard!Key Account Manager
Description
Text copied to clipboard!
We are looking for a skilled Key Account Manager to oversee the relationships of the company with its most important clients. You will be responsible for obtaining and maintaining long term key customers by comprehending their requirements. The ideal candidate will be apt in building strong relationships with strategic customers. You will be able to identify needs and requirements to promote our company’s solutions and achieve mutual satisfaction. The goal is to contribute in sustaining and growing our business to achieve long-term success.
Responsibilities
Text copied to clipboard!- Develop trust relationships with a portfolio of major clients
- Acquire a thorough understanding of key customer needs and requirements
- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
- Ensure the correct products and services are delivered to customers in a timely manner
- Serve as the link of communication between key customers and internal teams
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust
- Play an integral part in generating new sales that will turn into long-lasting relationships
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
- Negotiate contracts and close agreements to maximize profits
- Develop and implement key account plans
Requirements
Text copied to clipboard!- Proven experience as key account manager
- Experience in sales and providing solutions based on customer needs
- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
- Excellent organizational skills
- Ability in problem-solving and negotiation
- BSc/BA in business administration, sales or relevant field
- Ability to handle pressure and meet deadlines
- Excellent negotiating and networking skills
- Proficient in MS Office; familiarity with Salesforce is a plus
- High level of accountability, reliability and initiative
Potential interview questions
Text copied to clipboard!- How do you handle a difficult client?
- What strategies do you use to maintain a long-term relationship with a client?
- How do you handle a situation where a client is not satisfied with our product or service?
- Can you describe a time when you successfully brought in a major client?
- How do you prioritize your clients and manage your time?