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Title
Text copied to clipboard!Client Relationship Manager
Description
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We are looking for a dedicated and result-driven Client Relationship Manager to join our team. The ideal candidate will be responsible for establishing and maintaining strong relationships with our clients, identifying client needs, and ensuring that they are met. You will act as a liaison between clients and our internal teams, ensuring that client requirements are communicated and understood by all parties. You will also be responsible for managing client expectations, understanding their needs and challenges, and ensuring that our company is able to meet these needs within the agreed timelines. You will also be expected to identify opportunities for new business with existing clients and report on the progress of initiatives to internal stakeholders. Your goal will be to help us maintain our clients and grow our business.
Responsibilities
Text copied to clipboard!- Building and maintaining relationships with clients and key personnel within customer companies.
- Alerting the sales team to opportunities for further sales within key clients.
- Letting customers know about other products the company offers.
- Achieving client relationship targets and KPI’s as set by the Head of Sales.
- Working closely with Account Managers and Sales Consultants.
- Carrying out client satisfaction surveys and reviews.
- Monitoring company performance against service level agreements and flagging potential issues.
- Updating the CRM and ensuring account managers are aware of changes within clients.
- Passing leads to the sales team and following up on progress.
- Liaising with internal departments to ensure client needs are fulfilled effectively.
Requirements
Text copied to clipboard!- Proven experience as a Client Relationship Manager.
- Knowledge of customer relationship management (CRM) practices.
- Experience in sales or customer service is preferred.
- Problem-solving attitude.
- Excellent communication skills.
- Aptitude for fostering positive relationships.
- Teamwork and leadership skills.
- Customer-oriented mindset.
- Degree in Business Administration or similar field.
- Understanding of CRM systems.
Potential interview questions
Text copied to clipboard!- How do you handle difficult clients?
- Can you describe a time when you successfully upsold a client?
- How do you ensure client satisfaction?
- What strategies do you use to maintain a positive relationship with a client?
- How do you handle client complaints?