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Title
Text copied to clipboard!Strategic Account Manager
Description
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We are looking for a Strategic Account Manager to join our dynamic team, focusing on nurturing and expanding our relationships with key clients. In this role, you will be instrumental in identifying opportunities for growth, developing strategic plans tailored to each account, and ensuring the delivery of exceptional service that meets our clients' needs. The ideal candidate will have a proven track record of success in account management, with a strong ability to think strategically and execute tactically. You will work closely with cross-functional teams to align our services and products with the strategic goals of our clients, driving mutual success. Your responsibilities will include conducting in-depth analysis of clients' businesses, industries, and competition to identify growth opportunities and risks, developing and maintaining strong relationships with key stakeholders, and negotiating contracts that benefit both parties. You will also be expected to stay abreast of market trends and developments, providing insights and recommendations to both our team and our clients. This role requires a high level of professionalism, communication skills, and the ability to manage complex projects and multiple priorities. If you are passionate about building meaningful relationships and driving business growth, we would love to hear from you.
Responsibilities
Text copied to clipboard!- Develop and implement strategic account plans to promote growth and customer satisfaction.
- Build and maintain strong, long-lasting client relationships.
- Negotiate contracts and close agreements to maximize profits.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
- Collaborate with sales team to identify and grow opportunities within territory.
- Assist with challenging client requests or issue escalations as needed.
- Conduct business reviews to ensure clients are satisfied with their products and services.
- Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts).
Requirements
Text copied to clipboard!- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role.
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
- Solid experience with CRM software (e.g., Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel).
- Experience delivering client-focused solutions to customer needs.
- Proven ability to manage multiple account management projects at a time while maintaining sharp attention to detail.
- Excellent listening, negotiation, and presentation abilities.
- Strong verbal and written communication skills.
- BA/BS degree in Business Administration, Sales or relevant field.
- Ability to travel as needed.
- Experience in sales and providing solutions based on customer needs.
Potential interview questions
Text copied to clipboard!- Can you describe a time when you turned a negative client situation into a positive outcome?
- How do you prioritize your accounts and manage your time effectively?
- What strategies have you found most effective in identifying new opportunities within existing accounts?
- Can you give an example of how you have negotiated a contract to the satisfaction of both the client and your company?
- How do you stay informed about your clients' industries and potential challenges they may face?
- What CRM systems are you familiar with, and how have you utilized them in your past roles?
- Describe a situation where you had to collaborate with a cross-functional team to meet a client's needs. What was your role, and what was the outcome?
- How do you measure the success of your account management strategies?
- What do you think is the most challenging aspect of strategic account management?
- How do you handle feedback from clients, especially when it's negative?