Text copied to clipboard!
Title
Text copied to clipboard!Client Success Manager
Description
Text copied to clipboard!
We are looking for a dedicated and passionate Client Success Manager to join our team. The successful candidate will be responsible for managing and enhancing client relationships, ensuring client satisfaction, and promoting client retention. You will work closely with our clients to understand their business objectives and act as their trusted guide for using our product most effectively. You'll also work with our sales team to help win new clients and expand our existing accounts. As a Client Success Manager, you will need to be a proactive self-starter who is comfortable in a fast-paced, high-growth environment. You should be ready to drive customer engagements and collaborate with other members of the team to exceed customer expectations.
Responsibilities
Text copied to clipboard!- Manage and develop client relationships to enhance their satisfaction and retention.
- Understand client business objectives and act as their trusted guide.
- Work closely with the sales team to win new clients and expand existing accounts.
- Drive customer engagements and collaborate with other team members.
- Ensure clients receive requested products and services in a timely fashion.
- Communicate client needs and demands to the product team.
- Forecast and track client account metrics.
- Manage projects within client relationships, working to carry out client goals while meeting company goals.
- Identify opportunities to grow business with existing clients.
- Coordinate with staff members working on the same account to ensure consistent service.
Requirements
Text copied to clipboard!- Bachelor’s degree in Business Administration, Sales or related field.
- Proven experience as a Client Success Manager or similar role.
- Experience in providing customer service support.
- Excellent communication and negotiation skills.
- Business acumen with a problem-solving attitude.
- Customer service orientation.
- Strong interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
- Ability in problem-solving and negotiation.
- Highly motivated and target driven with a proven track record in sales.
- Excellent selling, communication and negotiation skills.
Potential interview questions
Text copied to clipboard!- How do you handle difficult clients?
- Can you describe a time when you successfully retained a client?
- How do you prioritize your clients' needs?
- What strategies do you use to maintain a long-term relationship with a client?
- Can you describe a time when you had to negotiate with a client?