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Title
Text copied to clipboard!Sales Account Manager
Description
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We are looking for a dynamic Sales Account Manager to join our team and play a crucial role in driving our sales and managing client accounts. In this position, you will be responsible for developing long-term relationships with your portfolio of assigned customers, connecting with key business executives and stakeholders. You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. The ideal candidate will be able to manage our clients' accounts to achieve long-term success while also developing new business opportunities. You will need to understand customer needs and requirements to promote our company’s solutions and achieve mutual satisfaction. The goal is to contribute to sustaining and growing our business to achieve long-term success. Effective communication skills, a passion for sales, and a customer-oriented approach are essential for this role. You will be expected to report on the status of accounts, manage sales pipelines, and achieve sales quotas. This role requires a strategic thinker with excellent negotiation and presentation skills.
Responsibilities
Text copied to clipboard!- Operate as the lead point of contact for any and all matters specific to your accounts.
- Build and maintain strong, long-lasting customer relationships.
- Negotiate contracts and close agreements to maximize profit.
- Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Forecast and track key account metrics.
- Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment.
- Assist with high severity requests or issue escalations as needed.
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
Requirements
Text copied to clipboard!- Proven work experience as a Sales Account Manager or Sales Account Executive.
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
- Solid experience with CRM software and MS Office (particularly MS Excel).
- Experience in delivering client-focused solutions based on customer needs.
- Proven ability to manage multiple account management projects at a time while maintaining sharp attention to detail.
- Excellent listening, negotiation, and presentation abilities.
- Strong verbal and written communication skills.
- BA/BS degree in Business Administration, Sales or relevant field.
- Ability to travel as needed.
- Experience in sales, marketing, or related field.
Potential interview questions
Text copied to clipboard!- Can you describe a time when you turned a negative client situation into a positive one?
- How do you prioritize your accounts?
- What strategies do you use to identify new business opportunities?
- How do you stay updated on your industry?
- Can you give an example of how you have grown an account in the past?
- How do you handle customer complaints?
- What CRM software are you familiar with?
- How do you measure success in your role as a Sales Account Manager?
- What do you think is the most challenging aspect of sales account management?
- How do you ensure client satisfaction?