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Title
Text copied to clipboard!Onboard Services Manager
Description
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We are looking for an Onboard Services Manager to join our team and ensure top-quality service for passengers during their stay on the vessel. This position requires exceptional organizational skills, leadership abilities, and the capacity to communicate effectively with both staff and guests. The Onboard Services Manager plays a key role in delivering a positive passenger experience by overseeing all aspects of services including restaurants, bars, rooms, entertainment, and other amenities.As an Onboard Services Manager, you will be responsible for coordinating and supervising service staff, training new team members, handling guest complaints, and ensuring all quality standards are met. You will also collaborate with other departments onboard to ensure smooth operation of all services. The role demands quick decision-making in a dynamic environment and attention to detail.The ideal candidate has prior experience in hospitality or tourism, especially in cruise ships or similar settings. Knowledge of multiple languages is a plus, as is the ability to work in a multicultural team. This position requires flexibility, as it involves shift work and working during holidays.If you are passionate about delivering exceptional service, have experience leading a team, and want to work in an exciting and international environment, we encourage you to apply for this position.
Responsibilities
Text copied to clipboard!- Manage daily onboard service operations
- Supervise and train service staff
- Handle passenger complaints and requests
- Maintain high service standards
- Coordinate with other onboard departments
- Create staff work schedules
- Monitor inventory and order supplies
- Organize events and guest activities
- Report performance to senior management
- Ensure compliance with safety and sanitation regulations
Requirements
Text copied to clipboard!- Experience in hospitality or tourism
- Excellent communication and organizational skills
- Ability to work in and lead a team
- Fluency in English; additional languages are a plus
- Flexibility to work shifts and holidays
- Problem-solving and decision-making skills
- Knowledge of service standards and protocols
- Experience working onboard is a plus
- Ability to work under pressure
- Polite and professional guest approach
Potential interview questions
Text copied to clipboard!- How much experience do you have in hospitality?
- Have you worked onboard a vessel before?
- How do you handle guest complaints?
- What languages do you speak?
- How do you motivate your team?
- Are you willing to work in shifts?
- How do you handle stressful situations?
- What is your approach to training new team members?
- How do you ensure high service quality?
- Do you have experience organizing events?
