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Title
Text copied to clipboard!Operational Service Delivery Manager
Description
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We are looking for an experienced and motivated Operational Service Delivery Manager to join our team. In this role, you will be responsible for managing and improving service delivery processes to ensure customer satisfaction. You will work closely with various teams to understand their needs and develop strategies to meet those needs. You will also be responsible for monitoring service delivery metrics and implementing improvements as needed. The ideal candidate is a problem-solver with strong organizational and leadership skills. You should also have a deep understanding of service delivery processes and customer service principles.
Responsibilities
Text copied to clipboard!- Manage service delivery processes.
- Monitor service delivery metrics.
- Implement service delivery improvements.
- Work with teams to understand their needs.
- Develop strategies to meet team needs.
- Ensure customer satisfaction.
- Manage service delivery team.
- Train team members on service delivery processes.
- Resolve service delivery issues.
- Report on service delivery performance.
Requirements
Text copied to clipboard!- Bachelor's degree in Business or related field.
- Experience in service delivery management.
- Strong organizational skills.
- Strong leadership skills.
- Problem-solving skills.
- Understanding of service delivery processes.
- Understanding of customer service principles.
- Ability to work with various teams.
- Ability to develop strategies to meet team needs.
- Ability to monitor and improve service delivery metrics.
Potential interview questions
Text copied to clipboard!- What is your experience with service delivery management?
- How do you monitor and improve service delivery metrics?
- How do you work with teams to understand their needs?
- How do you develop strategies to meet team needs?
- How do you ensure customer satisfaction?