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Title
Text copied to clipboard!Client Services Manager
Description
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We are looking for a dedicated and customer-focused Client Services Manager to join our team. The successful candidate will be responsible for managing and enhancing client relationships, ensuring the highest level of customer service, and driving growth and profitability. They will work closely with various departments to ensure that client needs are met and that our services are delivered in a timely and efficient manner. The Client Services Manager will also be responsible for identifying and pursuing new business opportunities, developing and implementing client service strategies, and managing a team of client service professionals. This role requires strong leadership skills, excellent communication and interpersonal skills, and a deep understanding of customer service principles and practices.
Responsibilities
Text copied to clipboard!- Manage and enhance client relationships
- Ensure the highest level of customer service
- Drive growth and profitability
- Work closely with various departments to ensure client needs are met
- Identify and pursue new business opportunities
- Develop and implement client service strategies
- Manage a team of client service professionals
- Monitor and report on client satisfaction and feedback
- Resolve client issues and complaints in a timely and efficient manner
- Conduct regular client meetings and presentations
Requirements
Text copied to clipboard!- Bachelor's degree in Business Administration or related field
- Proven experience as a Client Services Manager or similar role
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Deep understanding of customer service principles and practices
- Ability to identify and pursue new business opportunities
- Strong problem-solving and decision-making skills
- Ability to work under pressure and meet deadlines
- Proficiency in MS Office and CRM software
- Excellent organizational and multitasking skills
Potential interview questions
Text copied to clipboard!- Can you describe a time when you had to resolve a difficult client issue?
- How do you handle feedback from clients?
- What strategies do you use to maintain strong client relationships?
- Can you describe a time when you identified and pursued a new business opportunity?
- How do you manage a team of client service professionals?