Text copied to clipboard!
Title
Text copied to clipboard!Parallel Agent
Description
Text copied to clipboard!
We are looking for an experienced and motivated Parallel Agent to provide excellent service to our customers. As a Parallel Agent, you will interact with clients, understand their issues, and offer effective solutions. This role is ideal for individuals who are skilled communicators, understand customer needs, and are committed to ensuring customer satisfaction.
In this role, you should have experience working in a call center or customer service environment. You will handle inbound and outbound calls, communicate with customers via email and chat, and resolve issues in accordance with company policies.
You will be expected to listen carefully to customer feedback and provide accurate information. Additionally, you will coordinate with other departments to ensure timely resolution of customer concerns.
To be successful as a Parallel Agent, you must possess excellent communication skills, problem-solving abilities, and patience. You should be proficient at multitasking and capable of working in a fast-paced environment.
We are looking for a candidate who is interested in building a career in customer service and can contribute positively to our team. If you are looking to work in a dynamic and challenging environment, we welcome you to apply.
Responsibilities
Text copied to clipboard!- Communicate with customers via calls, emails, and chat
- Understand customer issues and provide solutions
- Follow company policies and procedures
- Record customer feedback and prepare reports
- Coordinate with other departments
- Ensure customer satisfaction
- Resolve issues in a timely manner
- Provide information about products and services
- Offer technical support to customers
- Maintain updated call logs and reports
Requirements
Text copied to clipboard!- Bachelor’s degree from a recognized institution
- Minimum 1 year of customer service experience
- Excellent verbal and written communication skills
- Proficiency in Hindi and English
- Knowledge of computers and CRM software
- Problem-solving ability
- Patience and empathy
- Ability to work in a team
- Adaptability to fast-paced environments
- Flexibility and time management skills
Potential interview questions
Text copied to clipboard!- Do you have prior customer service experience?
- How have you handled a difficult customer situation?
- How do you manage multitasking?
- How do you ensure customer satisfaction?
- Which CRM tools have you used?
- How do you contribute to a team?
- What is your biggest professional goal?
- How do you work under pressure?
- Why are you interested in this role?
- What is your availability?
