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Title
Text copied to clipboard!Patient Accounts Representative
Description
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We are looking for a Patient Accounts Representative to manage and oversee patient billing processes, ensuring accuracy and timely communication with patients regarding their accounts. This role involves working closely with healthcare providers, insurance companies, and patients to resolve billing issues, process payments, and maintain detailed records. The ideal candidate will have strong organizational skills, attention to detail, and the ability to handle sensitive financial information with discretion. Responsibilities include verifying insurance coverage, explaining billing statements to patients, following up on outstanding balances, and collaborating with other departments to streamline account management. The Patient Accounts Representative plays a crucial role in maintaining the financial health of the healthcare facility while providing excellent customer service to patients. This position requires proficiency in billing software, knowledge of healthcare billing regulations, and excellent communication skills. Candidates should be comfortable working in a fast-paced environment and be able to manage multiple tasks efficiently. Prior experience in healthcare billing or patient account management is preferred but not mandatory. Training will be provided to ensure familiarity with specific systems and procedures. This role offers an opportunity to contribute to the smooth operation of healthcare financial services and support patient satisfaction through effective account management.
Responsibilities
Text copied to clipboard!- Manage patient billing and account inquiries
- Verify insurance coverage and process claims
- Explain billing statements and charges to patients
- Follow up on outstanding payments and balances
- Maintain accurate and confidential patient account records
- Collaborate with healthcare providers and insurance companies
- Resolve billing discrepancies and disputes
- Use billing software to update and track accounts
- Provide excellent customer service to patients
- Assist with financial reporting and account reconciliation
Requirements
Text copied to clipboard!- High school diploma or equivalent; associate degree preferred
- Experience in healthcare billing or patient account management
- Familiarity with medical billing software and systems
- Strong communication and interpersonal skills
- Attention to detail and accuracy
- Ability to handle confidential information responsibly
- Good organizational and multitasking abilities
- Basic knowledge of insurance policies and healthcare regulations
- Problem-solving skills and ability to resolve conflicts
- Customer service orientation
Potential interview questions
Text copied to clipboard!- What experience do you have with medical billing software?
- How do you handle difficult conversations about billing with patients?
- Can you describe your process for verifying insurance coverage?
- How do you ensure accuracy in patient account records?
- What steps do you take to follow up on unpaid balances?
- How do you manage multiple billing tasks under tight deadlines?
- Describe a time you resolved a billing dispute successfully.
- What do you know about healthcare billing regulations?
- How do you maintain confidentiality when handling patient information?
- Why are you interested in working as a Patient Accounts Representative?
