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Title
Text copied to clipboard!Medical Office Administrator
Description
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We are looking for a detail-oriented and organized Medical Office Administrator to manage the daily administrative operations of our healthcare facility. The ideal candidate will be responsible for ensuring the smooth functioning of the office, supporting medical staff, and providing excellent service to patients. This role requires strong communication skills, proficiency in office management software, and a thorough understanding of healthcare procedures and regulations. The Medical Office Administrator will handle scheduling, patient records, billing, and act as a liaison between patients, medical staff, and insurance providers. The successful candidate will demonstrate professionalism, confidentiality, and the ability to multitask in a fast-paced environment. Key duties include managing front desk operations, coordinating appointments, maintaining accurate patient records, processing insurance claims, and overseeing office supplies and equipment. The Medical Office Administrator will also be responsible for training and supervising administrative staff, implementing office policies, and ensuring compliance with healthcare laws and standards. This position plays a vital role in creating a welcoming and efficient environment for both patients and staff. Candidates should have experience in medical office administration, excellent organizational skills, and a commitment to providing high-quality patient care. Familiarity with electronic health records (EHR) systems and medical billing processes is highly desirable. The Medical Office Administrator will contribute to the overall success of the healthcare facility by streamlining operations, improving patient satisfaction, and supporting the medical team.
Responsibilities
Text copied to clipboard!- Manage daily front desk operations and greet patients
- Schedule and confirm patient appointments
- Maintain and update patient medical records
- Process insurance claims and billing
- Coordinate communication between patients, medical staff, and insurance providers
- Order and manage office supplies and equipment
- Ensure compliance with healthcare regulations and privacy laws
- Train and supervise administrative staff
- Implement and update office policies and procedures
- Handle patient inquiries and resolve issues
- Prepare reports and maintain accurate documentation
Requirements
Text copied to clipboard!- High school diploma or equivalent; associate degree preferred
- Experience in medical office administration or similar role
- Proficiency with office management software and EHR systems
- Strong organizational and multitasking abilities
- Excellent written and verbal communication skills
- Knowledge of medical terminology and healthcare regulations
- Attention to detail and accuracy
- Ability to maintain confidentiality and professionalism
- Customer service-oriented attitude
- Problem-solving skills
- Ability to work independently and as part of a team
Potential interview questions
Text copied to clipboard!- What experience do you have in medical office administration?
- Are you familiar with electronic health records (EHR) systems?
- How do you handle confidential patient information?
- Describe your experience with medical billing and insurance claims.
- How do you prioritize tasks in a busy office environment?
- What strategies do you use to ensure accuracy in patient records?
- Can you describe a time you resolved a patient or staff issue?
- How do you stay updated on healthcare regulations?
- What office management software are you proficient in?
- How do you handle stressful situations or high patient volumes?
