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Title
Text copied to clipboard!Patient Relations Representative
Description
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We are looking for a Patient Relations Representative who will play a key role in ensuring effective communication between the healthcare facility and patients. This specialist is responsible for providing information, assisting in resolving issues, and supporting patients throughout their interactions with the clinic. The Patient Relations Representative must have excellent communication skills, attention to detail, and the ability to work under pressure. Responsibilities include organizing appointments, consulting on services, assisting with documentation, and resolving arising problems. It is also important to maintain a positive image of the institution and contribute to improving service quality. We value initiative, responsibility, and teamwork skills. If you want to be part of our team and help patients receive quality medical support, we look forward to your application.
Responsibilities
Text copied to clipboard!- Ensuring communication between patients and medical staff
- Consulting patients on services and procedures
- Organizing and coordinating appointments
- Assisting with medical documentation
- Resolving patients' issues and questions
- Maintaining and updating patient databases
- Contributing to service quality improvement
- Informing patients about new services and changes
- Handling patient feedback and suggestions
- Maintaining a positive image of the healthcare facility
Requirements
Text copied to clipboard!- Experience in customer service or healthcare is preferred
- Excellent communication skills
- Ability to handle conflict situations
- Attention to detail and organizational skills
- Knowledge of basic medical terminology is a plus
- Clear verbal and written communication
- Teamwork skills
- Responsibility and initiative
- Computer literacy
- Willingness to learn and develop
Potential interview questions
Text copied to clipboard!- How do you handle conflict situations?
- Describe your experience working with patients or clients.
- What methods do you use for effective communication?
- How do you organize your work under multitasking conditions?
- Why do you want to work in healthcare?
- How do you maintain a positive attitude when working with patients?
