Text copied to clipboard!
Title
Text copied to clipboard!SaaS Provider
Description
Text copied to clipboard!
We are looking for an experienced and motivated SaaS Provider to join our team. In this role, you will be responsible for delivering software services to customers in a cloud-based environment. Your task is to ensure that the software services are available, secure, and efficient, and that the customer experience is excellent. You will work closely with product development, customer support, and sales to ensure that services meet customer needs and business goals.
As a SaaS Provider, you will manage software deployments, updates, and maintenance. You have a strong technical background and understanding of cloud services, cybersecurity, and the software development lifecycle. In addition, you have good communication skills and the ability to work in customer-facing roles. You are solution-oriented and able to work independently as well as part of a team.
Success in this role requires the ability to analyze customer needs and provide suitable solutions. You are familiar with industry best practices and actively follow technological developments. You are also capable of documenting processes and ensuring that services meet agreed SLA requirements.
We offer you the opportunity to work in a dynamic and growing technology company where you can influence service development and customer experience. You will have the support of a skilled team and modern tools. If you are passionate about cloud services and want to be part of building the software solutions of the future, this role may be perfect for you.
Responsibilities
Text copied to clipboard!- Deliver and manage SaaS services to customers
- Maintain and update software services in the cloud
- Ensure service availability and performance
- Support customers with technical issues
- Collaborate with product development and sales
- Monitor and report on service performance
- Document processes and practices
- Ensure security and compliance
- Analyze customer needs and suggest improvements
- Participate in onboarding new services
Requirements
Text copied to clipboard!- Experience in delivering and managing SaaS services
- Strong understanding of cloud platforms (e.g., AWS, Azure, Google Cloud)
- Knowledge of cybersecurity and data protection
- Ability to work in customer-facing roles
- Excellent communication and teamwork skills
- Ability to analyze and solve technical problems
- Familiarity with the software development lifecycle
- Project management skills are a plus
- Fluent in Finnish and English
- Relevant university degree (e.g., Computer Science)
Potential interview questions
Text copied to clipboard!- Describe your experience managing SaaS services.
- How do you ensure high service availability?
- How do you approach customer support for technical issues?
- Which cloud platforms have you used?
- How do you monitor and report service performance?
- How do you ensure security in a SaaS environment?
- Describe a situation where you solved a complex technical issue.
- How do you collaborate with other teams?
- How do you stay up to date with technology trends?
- Why are you interested in this role?
