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Title
Text copied to clipboard!Service Director Planning
Description
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We are looking for a highly skilled and experienced Service Director Planning to join our team. In this role, you will be responsible for overseeing and managing all aspects of our service planning operations. This includes developing and implementing strategic plans, managing budgets, ensuring customer satisfaction, and leading a team of service planners. You will also be responsible for identifying and implementing improvements to our service planning processes to increase efficiency and effectiveness. The ideal candidate will have a strong background in service planning, excellent leadership skills, and a proven track record of improving operational efficiency and customer satisfaction.
Responsibilities
Text copied to clipboard!- Develop and implement strategic service planning initiatives.
- Manage service planning budgets.
- Ensure customer satisfaction.
- Lead a team of service planners.
- Identify and implement improvements to service planning processes.
- Monitor and report on service planning performance.
- Coordinate with other departments to ensure alignment of service planning initiatives.
- Manage relationships with key stakeholders.
- Ensure compliance with industry regulations and company policies.
- Stay up-to-date with latest trends and best practices in service planning.
Requirements
Text copied to clipboard!- Bachelor's degree in Business Administration or related field.
- Proven experience as a Service Director Planning or similar role.
- Strong understanding of service planning processes and best practices.
- Excellent leadership and team management skills.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to manage budgets and financial planning.
- Strong customer service skills.
- Ability to work under pressure and meet deadlines.
- Proficiency in relevant software applications.
Potential interview questions
Text copied to clipboard!- Can you describe your experience with service planning?
- How do you ensure customer satisfaction in your role?
- Can you describe a time when you improved a service planning process?
- How do you manage budgets and financial planning?
- Can you describe your leadership style?